1. INTRODUCTION

These Job Seeker Terms of Service ("Terms") govern access to and use of the HomeEmployNG platform and services by Job Seekers.

These Terms constitute a legally binding agreement between:

Invention Innovation Ideas Ltd, trading as HomeEmployNG ("HomeEmployNG", "Operator", "Platform", "we", "our" or "us")

and

the Job Seeker ("Job Seeker", "Candidate", "you" or "your").

By registering an account, creating a profile, applying for jobs, participating in interviews, accepting employment offers, undergoing verification, or otherwise using the Platform, you agree to be bound by these Terms.

2. OPERATOR DETAILS

HomeEmployNG is owned and operated by:

Invention Innovation Ideas Ltd

37 Campbell Street

Lagos Island

Lagos State

Nigeria

Email: info@homeemployng.com

3. DEFINITIONS

“Candidate or Job Seeker” Means any individual registered on the Platform seeking employment, engagement, placement, or work opportunities through HomeEmployNG.

“Employee” Means any Candidate who becomes engaged, employed, retained, contracted, or otherwise utilised by an Employer following an Introduction.

“Employer” Means any individual, household, family, firm, organisation, company, representative, subsidiary, affiliate, or associated entity registered on the Platform seeking to recruit or engage Candidates.

“Engagement” Means any employment, appointment, placement, contract, temporary assignment, probationary appointment, domestic service arrangement, consulting arrangement, or working relationship involving the Candidate.

“Introduction” Means: Profile presentation; Candidate recommendation; Candidate shortlisting; Interview arrangement; Referral; Communication facilitated by HomeEmployNG; which directly or indirectly results in an Engagement.

“Agency Fee” Means the fee payable by a Job Seeker where an Introduction results in an Engagement.

“Registration Fee” Means the fee payable for registration and onboarding onto the Platform.

“Subscription Fee” Means the fee payable for access to Job Match Service functionality.

“Remuneration” Includes: Salary; Wages; Bonuses; Commissions; Housing benefits; Accommodation; Transport benefits; Living allowances; Incentive payments; Any other monetary or non-monetary compensation.

“Service Schedule” Means a service-specific schedule incorporated into these Terms.

“Services” Means all services offered by HomeEmployNG including: Job Match Services; Background & History Check Services; Verification Services; Candidate Matching Services; Screening Services; Related recruitment services.

4. SERVICE FRAMEWORK

HomeEmployNG provides multiple services through the Platform. Certain Services are governed by Service Schedules attached to and incorporated into these Terms. The Service Schedules form an integral part of this Agreement.

By using a Service governed by a Service Schedule, the Job Seeker agrees to be bound by:

• These Terms;

• The applicable Service Schedule;

• Privacy Policy;

• Acceptable Use Policy;

• Security Standards & Information Security Policy;

• Refund & Cancellation Policy;

• Complaints & Dispute Resolution Policy;

• Any additional policies applicable to the Service.

Where a conflict exists between these Terms and a Service Schedule, the Service Schedule shall prevail solely in relation to that Service.

5. CURRENT SERVICE SCHEDULES

The following Service Schedules currently apply:

1. Schedule JS-A – Job Match Service

Including:

• Job Seeker Profiles;

• Employment Matching;

• Employment Campaign Matching;

• Job Applications;

• Candidate Introductions;

• Interviews;

• Employment Engagements;

• Agency Fees.

2. Schedule JS-B – Background & History Check Service

Including:

• Identity Verification;

• Employment Verification;

• Educational Verification;

• Reference Checks;

• Guarantor Verification;

• Security Reports;

• Medical Reports;

• Background Screening Activities.

HomeEmployNG may introduce additional Service Schedules from time to time.

6. PLATFORM STATUS

HomeEmployNG acts solely as:

• A technology platform;

• A recruitment intermediary;

• A verification facilitator.

HomeEmployNG is not:

• The employer of any Candidate;

• The employee of any Employer;

• A guarantor of any Employer;

• A guarantor of any Candidate;

• A party to any employment contract.

All employment relationships exist exclusively between the Employer and Employee.

7. ELIGIBILITY

To use the Platform as a Job Seeker, you must:

• Be at least eighteen (18) years old;

• Have legal capacity to contract;

• Provide accurate information;

• Complete required verification processes.

HomeEmployNG may refuse, suspend, or terminate access where these requirements are not met.

8. JOB SEEKER ACCOUNT

The Job Seeker shall:

• Maintain accurate information;

• Protect account credentials;

• Keep profile information current;

• Notify HomeEmployNG of unauthorised access.

The Job Seeker remains responsible for all activities conducted through the account.

9. JOB SEEKER PROFILE

The Job Seeker shall provide accurate information regarding:

• Identity;

• Qualifications;

• Skills;

• Employment history;

• Certifications;

• References;

• Guarantors;

• Salary expectations;

• Employment preferences.

Submission of false, misleading, incomplete, or fraudulent information may result in account suspension or termination.

10. FEES

The Job Seeker agrees to pay all applicable fees associated with Services utilised.

Applicable fees may include:

• Registration Fees;

• Subscription Fees;

• Agency Fees;

• Verification Fees;

• Background Check Fees;

• Administrative Fees.

Current pricing is published at:

https://homeemployng.com/pricing.html

HomeEmployNG may revise fees periodically.

11. PAYMENT TERMS

Unless otherwise stated:

• Fees are payable in advance;

• Fees once paid are not refundable; 

• Invoices are payable within seven (7) days; 

• VAT and applicable taxes may apply; 

• Unpaid invoices may result in suspension of Services.

HomeEmployNG reserves the right to charge interest on overdue invoices. Agency Fees and related obligations shall be governed by Schedule JS-A.

12. JOB SEEKER OBLIGATIONS

The Job Seeker shall:

• Provide accurate information;

• Cooperate with verification activities;

• Participate honestly in interviews;

• Maintain professional conduct;

• Comply with applicable laws;

• Comply with Service Schedule obligations.

13. INFORMATION CONFIDENTIALITY

Information relating to Candidates and Employers remains confidential. The Job Seeker shall:

• Use Employer information solely for recruitment and employment purposes; 

• Protect Employer or other Candidate information; 

• Comply with applicable privacy laws; 

• Not disclose Employer or other Candidate information to unauthorised third parties. 

Employer and Candidate information supplied through Job Match Services and Background & History Check Services remains confidential.

14. SAFEGUARDING OBLIGATIONS

Where employment involves:

• Children; 

• Elderly persons; 

• Persons living with disabilities; 

• Vulnerable persons; 

the Candidate shall:

• Exercise heightened care; 

• Maintain safe working conditions; 

• Comply with safeguarding obligations; 

• Cooperate with reasonable safeguarding investigations. 

15. REPORTING OBLIGATIONS

The Job Seeker shall promptly notify HomeEmployNG of:

• Employment offers received;

• Employment offers accepted;

• Engagement commencement dates;

• Material changes affecting eligibility;

• Any Engagement arising from an Introduction.

Failure to disclose an Engagement may constitute a material breach of these Terms.

16. NON-CIRCUMVENTION

The Job Seeker shall not:

• Circumvent the Platform;

• Conceal Engagements;

• Avoid Agency Fee obligations;

• Assist others in avoiding applicable fees;

• Misrepresent Remuneration information.

Detailed non-circumvention obligations applicable to Job Match Services are contained within Schedule JS-A.

17. VERIFICATION, BACKGROUND & HISTORY CHECK SERVICES

Background & History Check Services are governed by Schedule JS-B.

The Job Seeker acknowledges that:

• Certain Services may require consent;

• Verification activities may require interviews;

• Verification activities may require document submission;

• Verification results may be shared with Employers in accordance with applicable law and the Privacy Policy.

18. EMPLOYER VERIFICATION

While HomeEmployNG undertakes reasonable efforts to verify Employers, the Job Seeker remains responsible for independently assessing:

• Employer suitability;

• Employment suitability;

• Working conditions;

• Safety considerations;

• Remuneration arrangements;

• Accommodation arrangements.

19. PERSONAL SAFETY

The Job Seeker shall exercise reasonable caution when:

• Attending interviews;

• Entering private residences;

• Accepting employment offers;

• Sharing personal information.

HomeEmployNG may provide guidance but does not guarantee personal safety during online or offline interactions.

20. WARRANTY PERIOD ACCESS

Warranty Period Access policy is not applicable to Job Seekers. 

HomeEmployNG makes no representation, warranty, or guarantee regarding the availability or outcome of any employment placement. The Job Seeker is solely responsible for independently assessing the suitability of any Employer, employment opportunity, or Engagement before accepting, commencing or continuing in employment.

21. REFUNDS

Refund eligibility shall be governed by:

• These Terms; 

• Refund & Cancellation Policy; 

• Applicable Service Schedules. 

Unless expressly stated otherwise, fees become non-refundable once Services commence.

22. PRIVACY AND DATA PROTECTION

The collection, processing, disclosure, storage, retention, and deletion of Personal Information shall be governed by the Privacy Policy. The Job Seeker consents to processing necessary for provision of Services.

The Candidate shall treat any Employer information in accordance with:

• HomeEmployNG Privacy Policy; 

• Nigerian Data Protection Act 2023; 

• Applicable data protection laws. 

The Candidate shall not misuse Employer or Employment information.

23. INTELLECTUAL PROPERTY

All Platform intellectual property remains the exclusive property of HomeEmployNG or its licensors.

The Job Seeker receives a limited, revocable, non-transferable licence to access and use the Platform.

24. DISCLAIMERS

HomeEmployNG provides Services on an "AS IS" and "AS AVAILABLE" basis.

HomeEmployNG does not guarantee:

• Employment opportunities;

• Interviews;

• Employment offers;

• Salary levels;

• Employment duration;

• Employer suitability.

Additional disclaimers applicable to specific Services are contained within the relevant Service Schedules.

25. LIMITATION OF LIABILITY

To the fullest extent permitted by law, HomeEmployNG shall not be liable for:

• Employer misconduct;

• Employment disputes; 

• Loss of employment;

• Loss of earnings;

• Workplace incidents;

• Theft; 

• Fraud; 

• Property damage; 

• Personal injury; 

• Failed placements; 

• Inaccuracies in third-party reports; 

• Indirect losses; 

• Consequential losses.

Aggregate liability shall not exceed the greater of:

• NGN 1; or

• Fees paid by the Job Seeker during the three (3) months preceding the event giving rise to the claim.

26. INDEMNITY

The Job Seeker shall indemnify and hold harmless HomeEmployNG from claims arising from:

• Employer misconduct; 

• Job Seeker misconduct; 

• Employment law violations; 

• Workplace incidents; 

• Misrepresentation;

• Fraudulent information;

• Breach of these Terms;

• Violation of applicable laws;

• Misuse of Employer information;

27. FORCE MAJEURE

Neither party shall be liable for delays or failures arising from events beyond reasonable control including:

• Natural disasters;

• Epidemics;

• Civil unrest;

• Internet outages;

• Telecommunications failures;

• Government actions;

• Labour disputes;

• War;

• Terrorism.

28. SUSPENSION AND TERMINATION

HomeEmployNG may suspend or terminate access where:

• Fraud or criminal activity is suspected;

• False information is provided;

• Verification fails;

• Safety concerns arise;

• Fees remain unpaid;

• These Terms are violated.

Termination shall not affect accrued obligations.

29. COMPLAINTS AND DISPUTES

Complaints shall be handled in accordance with the HomeEmployNG Complaints & Dispute Resolution Policy. The parties shall first attempt good-faith negotiation before commencing formal proceedings.

30. GOVERNING LAW

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

31. DISPUTE RESOLUTION

Any dispute arising under these Terms shall:

1. First be referred to good-faith negotiation;

2. If unresolved, proceed to mediation in Lagos State, Nigeria;

3. If mediation fails, be referred to the courts of competent jurisdiction in Nigeria.

32. JURISDICTION

The courts of Lagos State and the Federal Republic of Nigeria shall have exclusive jurisdiction over disputes arising from these Terms.

33. CHANGES TO THESE TERMS

HomeEmployNG may amend these Terms periodically. Revised Terms become effective upon publication unless otherwise stated. 

Continued use of the Platform constitutes acceptance of revised Terms.

34. CONTACT INFORMATION

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Support: support@homeemployng.com
Privacy: privacy@homeemployng.com
Security: security@homeemployng.com
Compliance: compliance@homeemployng.com

35. ENTIRE AGREEMENT

These Terms together with:

1. Schedule JS-A – Job Match Service Schedule;

2. Schedule JS-B – Background & History Check Service Schedule;

3. Privacy Policy;

4. Acceptable Use Policy;

5. Security Standards & Information Security Policy;

6. Data Retention & Deletion Policy;

7. Refund & Cancellation Policy;

8. Complaints & Dispute Resolution Policy;

constitute the entire agreement between HomeEmployNG and the Job Seeker.

36. ACCEPTANCE

By creating a Job Seeker account, creating a profile, applying for jobs, participating in interviews, accepting employment offers, undergoing verification, or otherwise using the Platform, the Job Seeker acknowledges that they have read, understood, and agreed to these Terms.

END OF HOMEEMPLOYNG JOB SEEKER TERMS OF SERVICE (VERSION 2.02)

Documents forming part of this Agreement:

• Job Seeker Terms of Service v2.02

• Schedule JS-A – Job Match Service Schedule v1.0

• Schedule JS-B – Background & History Check Service Schedule v1.0

• Privacy Policy v2.01

• Acceptable Use Policy v2.01

• Security Standards & Information Security Policy v2.01

• Data Retention & Deletion Policy v1.0

• Refund & Cancellation Policy v1.0

• Complaints & Dispute Resolution Policy v1.0

37. PURPOSE

This Schedule governs the provision and use of the HomeEmployNG Job Match Service by Job Seekers. This Schedule forms part of and is incorporated into the HomeEmployNG Job Seeker Terms of Service ("Terms").

By creating a User or Job Seeker account, creating or updating a profile, reviewing job opportunities, responding to interview requests, accepting employment offers, or otherwise using the Job Match Service, the Job Seeker agrees to be bound by:

• The Job Seeker Terms of Service;

• This Schedule;

• Privacy Policy;

• Acceptable Use Policy;

• Security Standards & Information Security Policy;

• Data Retention & Deletion Policy;

• Refund & Cancellation Policy;

• Complaints & Dispute Resolution Policy;

• Applicable laws and regulations.

In the event of inconsistency between the Terms and this Schedule, this Schedule shall prevail solely in relation to the Job Match Service.

38. DEFINITIONS

For purposes of this Schedule:

“Candidate or Job Seeker” Means any individual introduced by HomeEmployNG to the Employer for possible Engagement through the HomeEmployNG Platform, network, employees, representatives, tools, databases, agents, related services, or authorised agents.

“Employee” Means any Candidate who is engaged, employed, retained, contracted, appointed, or otherwise utilised by an Employer following an Introduction.

“Employer” Means any individual, household, family, organisation, company, firm, representative, subsidiary, affiliate, or associated entity that registers on the Platform as an Employer and receives Candidate Introductions.

“Engagement” Means the employment, retention, use, appointment, engagement, contracting, consulting, temporary assignment, probationary appointment, domestic service arrangement, or utilisation of a Candidate: On a permanent basis; On a temporary basis; Under a contract of service; Under a contract for services; Through a franchise arrangement; Through a partnership arrangement; Through an intermediary; Through a Candidate-owned company; Through any direct or indirect arrangement.

“Introduction” Means:

1. the Employer’s interview of a Candidate in person, by telephone, online meeting, video conference, messaging platform, or other communication channel following a search, recommendation, referral, shortlist, application, or matching activity through HomeEmployNG; or

2. the provision to an Employer of: Candidate Profile; Curriculum vitae; Candidate information; Candidate identity; Candidate recommendations; Candidate availability information; 

which directly or indirectly results in an Engagement.

“Remuneration” Includes: Salary; Wages; Bonuses; Commissions; Housing benefits; Accommodation; Transport allowances; Living allowances; Incentive payments; Signing bonuses; Employment benefits; Taxable emoluments; Non-taxable emoluments; Any other monetary or non-monetary compensation.

“Registration Fee” Means the fee payable by the Job Seeker for registration, onboarding, profile creation, verification administration, or access to initial Platform services.

“Subscription Fee” Means the fee payable by the Job Seeker for access to Job Match Service functionality during the applicable subscription period.

“Agency Fee” Means the fee payable by the Job Seeker where an Introduction results in an Engagement.

“Job Seeker Profile” Means the online profile, application record, curriculum vitae, employment history, work experience, qualifications, skills, references, guarantor information, preferences, and related information submitted by the Job Seeker through the Platform.

39. DESCRIPTION OF SERVICE

The Job Match Service is an online recruitment and employment facilitation service provided by HomeEmployNG to assist Job Seekers in identifying, applying for, reviewing, responding to, and accepting suitable domestic employment opportunities.

The Service may include: Job Seeker account registration; Job Seeker Profile creation and modification; Candidate screening; Initial interviews; Identity capture; Verification information capture; Matching with Employment Campaigns; Job opportunity recommendations; Interview request notifications; Interview scheduling; Employer communication tools; Employment offer facilitation; Engagement facilitation.

By registering for, accessing, or using any Job Match Service, including creating or maintaining a User Account or Job Seeker Profile, participating in screening, verification, matching, interview, or placement processes, or receiving employment recommendations or notifications, the Job Seeker agrees to be bound by these Terms, this Schedule, and all applicable fees.

40. NATURE OF THE SERVICE

The Job Match Service is a technology-enabled recruitment assistance and matching service.

HomeEmployNG:

• Does not employ the Job Seeker;

• Does not guarantee employment;

• Does not guarantee interviews;

• Does not guarantee job offers;

• Does not guarantee Employer suitability;

• Does not guarantee salary levels;

• Does not become a party to any employment contract.

The Job Seeker remains solely responsible for:

• Assessing employment opportunities;

• Attending interviews;

• Accepting or rejecting offers;

• Negotiating employment terms;

• Deciding whether to commence an Engagement.

41. REGISTRATION AND SUBSCRIPTION FEES

1. The Registration & Subscription Fee

The Job Seeker shall pay a single Registration and Subscription Fee, which covers registration, onboarding, profile creation, verification administration, and access to the Job Match Services available through the Platform.

Subject to these Terms, payment of the Registration and Subscription Fee grants the Job Seeker access to the Platform and Job Match Services for a subscription period of twelve (12) months from the date of activation, unless otherwise specified by HomeEmployNG.

Registration & Subscription Fee:

• Is payable in advance;

• Is non-transferable;

• Is non-refundable once registration or onboarding commences;

• Does not guarantee employment, interviews, or job offers.

Registration & Subscription Fee is published at:

https://homeemployng.com/pricing.html

and may be revised periodically.

2. Registration & Subscription Fee Terms

Registration & Subscription Fees:

• Are payable in advance;

• Are non-transferable;

• Are non-refundable after activation;

• Expire automatically at the end of the subscription period unless renewed.

Unused subscription periods do not qualify for refunds or credits.

42. AGENCY FEES

1. Agency Fee Obligation

Where an Introduction results in an Engagement, the Job Seeker shall pay the applicable Agency Fee to HomeEmployNG. Agency Fees are payable by the Job Seeker in accordance with the prevailing pricing structure published by HomeEmployNG.

2. Short-Term Engagements

Where the Engagement is for a period of less than one (1) month, the Agency Fee may apply on a pro-rata basis.

3. Reporting Obligations

The Job Seeker shall:

1. Notify HomeEmployNG immediately of any offer of Engagement received from an Employer introduced through the Platform.

2. Notify HomeEmployNG immediately upon acceptance of an offer.

3. Provide details of:

• Remuneration;

• Benefits;

• Commencement date;

• Contract duration;

• Employment location.

4. Disclose any Engagement, offer, discussion, negotiation, referral, or arrangement arising directly or indirectly from an Introduction.

4. Payment Timing

The Agency Fee shall become payable:

• Upon commencement of the Engagement; or

• At such other time specified by HomeEmployNG.

HomeEmployNG may issue an invoice to the Job Seeker and/or, where salary deduction arrangements apply, to the Employer for collection and remittance.

5. Continuing Fee Obligation

Agency Fee obligations remain applicable notwithstanding:

• Subsequent resignation;

• Termination of employment;

• Change in employment conditions;

• Employer dissatisfaction;

• Employee dissatisfaction;

• Disengagement after commencement.

6. Taxes

Unless otherwise stated, all fees are exclusive of VAT and applicable taxes.

7. Salary Deduction Authorisation

Where expressly agreed by:

• The Job Seeker;

• The Employer; and

• HomeEmployNG;

the Employer may deduct the applicable Agency Fee directly from the Job Seeker’s salary and remit same to HomeEmployNG on behalf of the Job Seeker.

Any such deduction arrangement shall be documented separately and shall not affect the Job Seeker’s primary obligation to pay applicable Agency Fees.

43. INTRODUCTIONS AND NON-CIRCUMVENTION

1. Acknowledgement

The Job Seeker acknowledges that HomeEmployNG introduces Candidates to Employers through its Platform, network, agents, employees, tools, databases, matching systems, and related services, and that HomeEmployNG is entitled to applicable fees arising from Introductions and Engagements.

2. Confidentiality of Introductions

Employer Introductions are confidential. The Job Seeker shall not disclose Employer information to third parties for the purpose of avoiding Agency Fees.

3. Indirect Engagements

Where Employment information is disclosed to a third party and such disclosure results in an Engagement within twelve (12) months of Introduction, the Job Seeker shall remain liable for Agency Fees.

4. Non-Circumvention Obligations

The Job Seeker shall not:

• Circumvent, bypass, avoid, undermine, or attempt to avoid payment of applicable fees;

• Directly or indirectly enter into, negotiate, facilitate, conceal, or continue an Engagement with an Employer introduced through the Platform without notifying HomeEmployNG;

• Use information, profiles, contact details, interviews, referrals, introductions, messages, shortlist information, or connections obtained through the Platform to complete an Engagement outside the Platform process;

• Assist any Employer, Candidate, Agent, Employee, or third party in avoiding applicable fees;

• Misrepresent Remuneration or Engagement terms.

5. Twelve-Month Protection Period

Any Engagement arising directly or indirectly from an Introduction within twelve (12) months from the date of Introduction shall remain subject to applicable Agency Fees and related obligations.

This applies whether the Engagement is concluded:

• Directly;

• Indirectly;

• Formally;

• Informally;

• Verbally;

• In writing;

• Temporarily;

• Permanently;

• Part-time;

• Full-time;

• On probation;

• Through affiliates; 

• Through family members; 

• Through subsidiaries; 

• Through associated entities; 

• Through agents; 

• Through a third party.

6. Circumvention Remedies

Where HomeEmployNG reasonably determines that circumvention has occurred, HomeEmployNG may:

• Suspend, restrict, or terminate the Job Seeker’s account;

• Recover unpaid fees;

• Recover losses, damages, costs, and expenses;

• Withhold matching services, referrals, interviews, or future Engagement opportunities;

• Disclose relevant information to affected Employers, Agents, or lawful authorities where reasonably necessary;

• Pursue any remedy available under applicable law.

7. Investigation Rights

HomeEmployNG may investigate suspected circumvention and request supporting employment, Remuneration, or engagement information where reasonably necessary for audit, compliance, enforcement, or verification purposes.

8. Unknown Remuneration

Where actual Remuneration is unknown, HomeEmployNG may calculate Agency Fees using:

• Comparable market rates; 

• Industry benchmarks; 

• Information reasonably available to HomeEmployNG. 

Such determination shall be prima facie evidence of applicable Remuneration unless the Job Seeker provides satisfactory evidence to the contrary.

44. OPERATOR OBLIGATIONS

HomeEmployNG shall use reasonable efforts to provide an online platform where Job Seekers may receive suitable job opportunities using tools and features including:

• Creation and modification of Job Seeker Profiles;

• Candidate screening;

• Initial interviews;

• Capture of identification and Personal Information;

• Vetting of application materials;

• Matching with Employment Campaigns;

• Presentation of job opportunities;

• Interview request management;

• Communication tools;

• Facilitation of interviews;

• Facilitation of Engagement arrangements.

HomeEmployNG does not guarantee employment, interviews, or job offers.

45. JOB SEEKER OBLIGATIONS

The Job Seeker shall provide full, accurate, current, and complete information regarding:

• Identity;

• Skills;

• Qualifications;

• Work experience;

• Employment preferences;

• Salary expectations;

• Availability;

• References;

• Guarantors;

• Any legal or professional requirements relevant to the desired role.

The Job Seeker shall:

• Use the Platform in accordance with the Acceptable Use Policy;

• Cooperate with verification requirements;

• Attend interviews where accepted;

• Conduct themselves professionally;

• Promptly update profile information when circumstances change.

46. EMPLOYER AND JOB OFFER SUITABILITY

HomeEmployNG endeavours to take reasonable steps to confirm the identity of Employers and the authenticity of Employment Campaigns. However, final verification of any Employer, Job Offer, Engagement, work location, working condition, salary arrangement, or employment term remains the responsibility of the Job Seeker.

The Job Seeker is encouraged to independently assess:

• Employer identity;

• Work location;

• Working conditions;

• Salary arrangements;

• Accommodation arrangements;

• Safety considerations;

• Employment terms.

47. PERSONAL SAFETY

The Job Seeker shall exercise reasonable caution when:

• Attending interviews;

• Entering private residences;

• Travelling to work locations;

• Accepting employment offers;

• Sharing personal information;

• Commencing Engagements.

HomeEmployNG may provide safety guidance but does not guarantee personal safety during offline interactions.

48. SUITABILITY, REPORTS AND REFERENCES

HomeEmployNG may assist in collecting, reviewing, or presenting information relating to:

• Job Seeker Profiles;

• Employer opportunities;

• References;

• Guarantors;

• Verification records;

• Screening information.

The Job Seeker acknowledges that information may be relied upon by Employers in recruitment and employment decisions.

49. DISCLAIMERS

HomeEmployNG endeavours to ensure that Employers and Candidates are aware of relevant requirements imposed by law or professional bodies.

However, HomeEmployNG does not warrant:

• Employer suitability;

• Employer honesty;

• Employer future conduct;

• Accuracy of Employer-provided information;

• Availability of suitable Job Offers;

• Successful Engagements;

• Employment safety;

• Employment duration.

The Job Seeker shall satisfy themselves regarding the suitability of any Employer and Engagement.

50. LIABILITY

HomeEmployNG shall not be liable for any act, omission, misconduct, negligence, default, or unlawful conduct of any Candidate, Employer, Employee, Job Seeker, third party, or their respective agents, representatives, contractors, successors, or assigns, including but not limited to:

• Candidate misconduct; 

• Employer misconduct;

• Theft; 

• Fraud; 

• Negligence; 

• Property damage; 

• Personal injury; 

• Failed Engagements;

• Unsafe working conditions not known to HomeEmployNG;

• Loss of earnings;

• Failed interviews;

• Failure to introduce any Employer;

• Failure to secure employment;

• Employment disputes;

• Employer misrepresentation.

• Any consequential, incidental, indirect, special, punitive, or economic loss arising from or related to any Engagement, introduction, interview, interaction, or relationship facilitated through the Platform.

HomeEmployNG does not act as:

• Guarantor;

• Reference;

• Surety;

for any Employer, Agent, Job Seeker, Candidate, Employee, or User.

Where lawful authorities require assistance, HomeEmployNG may cooperate and provide information in accordance with applicable laws.

51. REFUNDS

Registration Fees, Subscription Fees, and Agency Fees are governed by the Refund & Cancellation Policy.

Unless expressly stated otherwise:

• Registration Fees are non-refundable once onboarding commences;

• Subscription Fees are non-refundable after activation;

• Agency Fees are non-refundable.

52. ACCEPTANCE

By using the Job Match Service, the Job Seeker acknowledges that they have read, understood, and agreed to this Schedule.

END OF SCHEDULE JS-A – JOB MATCH SERVICE SCHEDULE (VERSION 1.0)

Documents forming part of this Agreement:

• Job Seeker Terms of Service v2.02

• Schedule JS-A – Job Match Service Schedule v1.0

• Schedule JS-B – Background & History Check Service Schedule v1.0

• Privacy Policy v2.01

• Acceptable Use Policy v2.01

• Security Standards & Information Security Policy v2.01

• Data Retention & Deletion Policy v1.0

• Refund & Cancellation Policy v1.0

• Complaints & Dispute Resolution Policy v1.0

53. 1. PURPOSE

This Schedule governs the provision and use of the HomeEmployNG Background & History Check Service as it relates to Job Seekers, Candidates, Employees, and prospective Employees.

This Schedule forms part of and is incorporated into the HomeEmployNG Job Seeker Terms of Service ("Terms").

By participating in, consenting to, undergoing, or otherwise interacting with any Background & History Check Service, the Job Seeker agrees to be bound by:

• The Job Seeker Terms of Service;

• This Schedule;

• Privacy Policy;

• Acceptable Use Policy;

• Security Standards & Information Security Policy;

• Data Retention & Deletion Policy;

• Complaints & Dispute Resolution Policy;

• Applicable laws and regulations.

In the event of inconsistency between the Terms and this Schedule, this Schedule shall prevail solely in relation to the Background & History Check Service.

54. DEFINITIONS

For purposes of this Schedule:

“Candidate” Means any Job Seeker, prospective Employee, Employee, contractor, domestic worker, or individual who is the subject of a verification, screening, investigation, assessment, or report.

“Employer” Means any individual, household, family, organisation, company, representative, subsidiary, affiliate, or associated entity that requests or relies upon verification or screening services.

“Report” Means any document, verification result, reference check, assessment, investigation result, screening output, opinion, or information produced through the Service.

“Service” Means the Background & History Check Service governed by this Schedule.

“Verification Provider” Means any third-party organisation, institution, referee, guarantor, government agency, educational institution, security provider, medical provider, credit bureau, or other person involved in preparing or supplying information for a Report.

“Consent” Means informed, voluntary, specific, and legally valid authorisation given by the Candidate permitting collection, verification, processing, disclosure, and sharing of information necessary for provision of the Service.

55. DESCRIPTION OF SERVICE

The Background & History Check Service is a verification and screening service that enables Employers and HomeEmployNG to obtain, validate, confirm, or assess information relating to Candidates. The purpose of the Service is to assist Employers in obtaining, verifying, validating, and assessing information relating to a Candidate's identity, background, qualifications, employment history, references, conduct, and other relevant matters to support recruitment, engagement, retention, safeguarding, risk management, and employment-related decision-making.

The Service may include:

• Identity Verification;

• Biometric Verification;

• Government Identification Verification;

• Address Verification;

• Employment History Verification;

• Employment Reference Checks;

• Character Reference Checks;

• Educational Verification;

• Professional Qualification Verification;

• Guarantor Verification;

• Home and Family Verification;

• Medical Reports;

• Police Reports;

• Security Reports;

• Criminal Background Checks;

• Social Media Screening;

• Credit Checks (where lawful);

• Safeguarding Assessments;

• Other lawful verification activities.

The scope of any verification shall depend on:

• Services requested by the Employer;

• Services requested by the Candidate;

• Applicable legal requirements;

• Candidate consent.

56. PURPOSE OF VERIFICATION

Verification services may be conducted for purposes including:

• Employment suitability assessment;

• Candidate identification;

• Fraud prevention;

• Safeguarding;

• Security risk assessment;

• Regulatory compliance;

• Employer due diligence;

• Platform trust and safety.

The Job Seeker acknowledges that participation in verification activities may improve employability and matching opportunities but does not guarantee employment.

57. CONSENT TO VERIFICATION

1. General Consent

By participating in the Service, the Job Seeker voluntarily consents to:

• Interviews;

• Information collection;

• Document review;

• Verification activities;

• Background screening;

• Disclosure of verification results to authorised Employers.

HomeEmployNG shall seek consent where required by applicable law.

2. Additional Consent

Certain verification activities may require separate or additional consent, including:

• Medical assessments;

• Criminal record checks;

• Security investigations;

• Credit checks;

• Biometric verification.

HomeEmployNG may refuse to conduct such checks where required consent is not provided.

3. Withdrawal of Consent

The Job Seeker may withdraw consent where permitted by law. However, withdrawal of consent may:

• Prevent completion of verification activities;

• Limit Platform functionality;

• Affect employment opportunities;

• Prevent participation in certain Services.

58. INFORMATION COLLECTION

The Job Seeker agrees that HomeEmployNG may collect information including:

• Name;

• Photograph;

• Contact details;

• Government-issued identification;

• Biometric information;

• Employment history;

• Educational history;

• Professional certifications;

• References;

• Guarantor information;

• Address information;

• Interview responses;

• Verification results.

Information shall be collected and processed in accordance with the Privacy Policy.

59. JOB SEEKER OBLIGATIONS

The Job Seeker agrees:

• To cooperate with lawful verification activities;

• To attend interviews where reasonably required;

• To provide accurate information;

• To provide complete information;

• Not to submit forged documents;

• Not to submit false information;

• Not to impersonate another individual;

• Not to interfere with verification activities.

60. ACCURACY OF INFORMATION

The Job Seeker warrants that information supplied to HomeEmployNG is:

• True;

• Accurate;

• Current;

• Complete.

The Job Seeker acknowledges that knowingly providing false information may result in:

• Account suspension;

• Account termination;

• Withdrawal of employment opportunities;

• Notification to affected Employers;

• Legal action where appropriate.

61. 9. DISCLOSURE OF INFORMATION

Subject to applicable law and the Privacy Policy, HomeEmployNG may disclose verification results and related information to:

• Employers;

• Prospective Employers;

• Verification Providers;

• Government agencies;

• Law enforcement agencies;

• Regulatory authorities;

• Other authorised parties.

Disclosure shall be limited to what is reasonably necessary for the intended purpose.

62. REPORTS

Reports may contain information obtained from:

• The Job Seeker;

• Referees;

• Guarantors;

• Employers;

• Educational institutions;

• Government agencies;

• Medical providers;

• Security providers;

• Verification Providers.

The Job Seeker acknowledges that Reports may influence employment decisions.

63. JOB SEEKER ACCESS TO REPORTS

Where permitted by law and operationally feasible, the Job Seeker may request access to information relating to them.

Access requests shall be handled in accordance with:

• Privacy Policy;

• Applicable data protection laws;

• Regulatory requirements.

Certain information may be restricted where disclosure is prohibited by law or contractual obligations.

64. CORRECTION OF INFORMATION

The Job Seeker may request correction of inaccurate information. HomeEmployNG may require supporting documentation before making corrections.

HomeEmployNG reserves the right to maintain historical records where required by law, audit obligations, fraud prevention requirements, or dispute resolution needs.

65. CONFIDENTIALITY

HomeEmployNG shall implement reasonable safeguards to protect information collected through the Service. However, the Job Seeker acknowledges that authorised disclosures may occur:

• To Employers;

• To Verification Providers;

• To lawful authorities;

• To regulatory agencies;

• As otherwise permitted by law.

66. DATA PROTECTION

Information processed through the Service shall be handled in accordance with:

• HomeEmployNG Privacy Policy;

• Nigerian Data Protection Act 2023;

• Applicable privacy laws;

• HomeEmployNG Security Standards & Information Security Policy.

HomeEmployNG may retain information in accordance with the Data Retention & Deletion Policy.

67. REPORT ACCURACY

HomeEmployNG shall use reasonable efforts to obtain information accurately.

However, the Job Seeker acknowledges that information supplied by third parties may:

• Be incomplete;

• Contain errors;

• Be delayed;

• Become outdated.

HomeEmployNG does not guarantee the completeness, accuracy, or timeliness of third-party information.

68. NO GUARANTEE OF EMPLOYMENT

Participation in the Service does not guarantee:

• Employment;

• Interviews;

• Job offers;

• Employer interest;

• Higher matching scores;

• Continued Platform access.

Verification results form only one component of recruitment decision-making.

69. DISCLAIMERS

HomeEmployNG endeavours to obtain and process information accurately and professionally.

However, HomeEmployNG does not guarantee:

• Accuracy of third-party information;

• Completeness of Reports;

• Timeliness of Reports;

• Employer acceptance of Reports;

• Employment outcomes.

The Job Seeker remains responsible for reviewing and verifying their own information where appropriate.

70. LIMITATION OF LIABILITY

HomeEmployNG shall not be liable for:

• Employer decisions;

• Rejected applications;

• Employment refusals;

• Delays in verification;

• Errors originating from third parties;

• Omissions originating from third parties;

• Loss of employment opportunities;

• Indirect or consequential losses.

HomeEmployNG's liability shall remain subject to the limitations contained in the Job Seeker Terms of Service.

71. FRAUD PREVENTION

Where HomeEmployNG reasonably suspects:

• Identity fraud;

• Document fraud;

• Impersonation;

• Misrepresentation;

• Criminal activity;

HomeEmployNG may:

• Suspend verification activities;

• Restrict account access;

• Notify affected Employers;

• Report matters to lawful authorities;

• Preserve relevant records.

72. REGULATORY AND LAW ENFORCEMENT DISCLOSURES

HomeEmployNG may disclose information where required:

• By law;

• By court order;

• By lawful regulatory request;

• By law enforcement authorities.

Such disclosures may occur without prior notice where permitted by law.

73. REFUNDS

Verification-related fees, where payable by the Job Seeker, are governed by:

• Refund & Cancellation Policy;

• Applicable pricing terms.

Unless otherwise stated, fees become non-refundable once processing commences.

74. ACCEPTANCE

By participating in, consenting to, undergoing, or otherwise interacting with any Background & History Check Service, the Job Seeker acknowledges that they have read, understood, and agreed to this Schedule.

END OF SCHEDULE JS-B – BACKGROUND & HISTORY CHECK SERVICE SCHEDULE (VERSION 1.0)

Documents forming part of this Agreement:

• Job Seeker Terms of Service v2.02

• Schedule JS-A – Job Match Service Schedule v1.0

• Schedule JS-B – Background & History Check Service Schedule v1.0

• Privacy Policy v2.01

• Acceptable Use Policy v2.01

• Security Standards & Information Security Policy v2.01

• Data Retention & Deletion Policy v1.0

• Refund & Cancellation Policy v1.0

• Complaints & Dispute Resolution Policy v1.0

75. INTRODUCTION

HomeEmployNG.com ("HomeEmployNG", "Platform", "Application", "Service", “We”,) is owned and operated by:

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Email: support@homeemployng.com

This Privacy Policy explains how HomeEmployNG collects, processes, stores, protects, discloses, transfers, and otherwise handles Personal Information obtained through the Platform and related Services.

This Policy applies to:

• Employers

• Job Seekers

• Candidates

• Employees

• Agents

• Guarantors

• Referees

• Website Visitors

• Any other User of the Platform

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

76. OUR PRIVACY COMMITMENT

HomeEmployNG is committed to protecting Personal Information in accordance with:

• Nigerian Data Protection Act (NDPA) 2023

• Regulations and directives issued by the Nigeria Data Protection Commission (NDPC)

• Applicable labour and employment laws

• Other applicable privacy and data protection legislation

We apply the principles of:

• Lawfulness

• Fairness

• Transparency

• Purpose Limitation

• Data Minimisation

• Accuracy

• Storage Limitation

• Integrity

• Confidentiality

• Accountability

77. DEFINITIONS

1. Personal Information

Any information that identifies or can reasonably identify an individual.

Examples include:

• Name

• Date of birth

• Photograph

• Email address

• Telephone number

• Residential address

• Government-issued identification

• Employment history

• Verification records

2. Sensitive Personal Information

Information requiring enhanced protection, including:

• Biometric information

• Medical information

• Criminal background information

• Government-issued identification records

• Verification reports

• Geolocation records

3. Processing

Any operation performed on Personal Information including:

• Collection

• Recording

• Storage

• Use

• Disclosure

• Transmission

• Analysis

• Deletion

• Destruction

78. INFORMATION WE COLLECT

1. Information Provided Directly By Users

1. Account Information

• Full name

• Username

• Password

• Date of birth

• Gender

• Contact information

2. Employment Information

• Skills

• Qualifications

• Certifications

• Work experience

• Employment preferences

• Salary expectations

• References

3. Verification Information

• Passport photographs

• Selfies

• Government-issued identification

• Guarantor information

• Address verification information

• Biometric information

4. Employer Information

• Employment campaign information

• Household information

• Job requirements

• Salary offers

• Work schedules

• Work conditions

2. Automatically Collected Information

When using the Platform, we may automatically collect:

• IP address

• Device identifiers

• Browser information

• Operating system information

• Language preferences

• Session information

• Usage statistics

• Search activity

• Login timestamps

• Approximate location information

3. Information From Third Parties

We may obtain information from:

• Verification providers

• Identity verification partners

• Public databases

• Law enforcement agencies

• Educational institutions

• Previous employers

• Referees

• Guarantors

• Credit and security reporting providers

79. PURPOSES OF PROCESSING

We process Personal Information to:

1. Platform Operations

• Create accounts

• Authenticate users

• Facilitate recruitment services

• Enable candidate matching

• Enable communication between users

2. Verification and Trust

• Identity verification

• Background screening

• Fraud prevention

• Security monitoring

• Risk assessment

3. Service Improvement

• Product development

• Analytics

• User experience enhancement

• Performance optimisation

4. Customer Support

• Resolve complaints

• Respond to enquiries

• Investigate disputes

5. Legal Compliance

• Comply with legal obligations

• Cooperate with authorities

• Resolve disputes

• Enforce contractual rights

6. Marketing

• Where permitted by law:

• Newsletters

• Product updates

• Promotions

• Events

• Surveys

Users may opt out of marketing communications at any time.

80. LAWFUL BASIS FOR PROCESSING

We process Personal Information on one or more of the following legal grounds:

1. Consent

Where you have expressly consented.

2. Contractual Necessity

Where processing is necessary to provide Services.

3. Legal Obligation

Where processing is required by law.

4. Legitimate Interests

Including:

• Platform security

• Fraud prevention

• Service improvement

• Business administration

5. Vital Interests

Where necessary to protect the life, safety, or welfare of an individual.

81. AUTOMATED MATCHING AND PROFILING

HomeEmployNG uses automated systems to assist with:

• Candidate matching

• Candidate ranking

• Job recommendations

• Verification scoring

• Risk assessments

These systems support recruitment decisions but do not make final employment decisions. Employers remain solely responsible for hiring decisions. Users acknowledge and consent to such automated processing where required for the operation of the Platform.

82. INFORMATION SHARING

We share Personal Information only where necessary and lawful.

1. Sharing With Employers

Candidate information may be disclosed to Employers for:

• Candidate searches

• Shortlisting

• Interview arrangements

• Employment discussions

• Verification activities

2. Sharing With Job Seekers

Employer information may be disclosed where necessary to:

• Facilitate interviews

• Facilitate employment

• Enable onboarding

3. Sharing With Service Providers

We may share information with:

• Cloud hosting providers

• Payment processors

• Verification partners

• Security providers

• Customer support providers

Such providers are contractually required to protect Personal Information.

4. Legal Disclosure

We may disclose information where required:

• By law

• By court order

• By lawful regulatory request

• To prevent fraud

• To protect rights and safety

83. PROFILE VISIBILITY AND PUBLICATION OF INFORMATION

1. Candidate Profiles

The following information may be visible to Employers:

• Skills

• Qualifications

• Certifications

• Work experience

• Languages spoken

• Employment preferences

• Profile photograph

• General location information

• Verification status indicators

The following information shall not ordinarily be disclosed without consent or lawful basis:

• Government-issued identification numbers

• Telephone numbers

• Email addresses

• Residential addresses

• Biometric records

• Verification reports

2. Employer Campaigns

The following information may be visible to Job Seekers:

• Street name (where applicable)

• Area or suburb

• City

• State

• Country

• Job requirements

• Salary information

• Working conditions

Personally identifiable information shall not ordinarily be disclosed without consent or lawful basis.

3. Interviews and Employment

Where a User proceeds to:

• Interview stage;

• Employment discussions; or

• Employment contracts;

additional Personal Information may be disclosed where necessary and with appropriate consent or lawful basis.

84. CHILD SAFEGUARDING AND VULNERABLE PERSONS

Because the Platform facilitates employment involving the care of:

• Children

• Elderly persons

• Persons living with disabilities

HomeEmployNG may impose enhanced verification, screening, and information processing requirements. Additional information may be collected where reasonably necessary to protect vulnerable persons.

85. INTERNATIONAL DATA TRANSFERS

HomeEmployNG may utilise service providers located outside Nigeria. Where Personal Information is transferred internationally, we shall implement reasonable safeguards designed to ensure an appropriate level of protection consistent with applicable law.

86. COOKIES AND TRACKING TECHNOLOGIES

We may use:

• Cookies

• Analytics technologies

• Session technologies

• Security monitoring technologies

• Advertising technologies

to improve security, functionality, performance, and user experience. Users may manage cookie preferences through browser settings.

87. DATA RETENTION

Personal Information is retained only for as long as reasonably necessary to:

• Provide Services

• Meet legal obligations

• Resolve disputes

• Prevent fraud

• Protect legitimate interests

At the expiration of applicable retention periods, information may be:

• Deleted

• Anonymised

• Archived securely

88. DATA SECURITY

HomeEmployNG employs administrative, technical, and physical safeguards including:

• Encryption

• Access controls

• Security monitoring

• Vulnerability management

• Logging

• Incident response procedures

No method of transmission or storage can guarantee absolute security.

89. DATA BREACH MANAGEMENT

Where a Personal Data Breach occurs, HomeEmployNG shall:

• Investigate the incident;

• Assess risks;

• Notify affected users where required;

• Notify regulators where required;

• Implement corrective actions.

90. YOUR RIGHTS

Subject to applicable law, you may request:

1. Access

Access to Personal Information.

2. Rectification

Correction of inaccurate information.

3. Erasure

Deletion of Personal Information.

4. Restriction

Restriction of processing.

5. Objection

Objection to processing.

6. Portability

Transfer of Personal Information in a structured format.

7. Withdrawal of Consent

Withdrawal of previously granted consent.

91. DATA SUBJECT REQUESTS

Requests relating to privacy rights may be submitted to:

Data Protection Officer

Email: privacy@homeemployng.com

HomeEmployNG shall respond within the timeframe prescribed by applicable law. We may request identity verification before fulfilling requests.

92. MINORS

The Platform is intended only for persons aged 18 years and above. We do not knowingly collect Personal Information from minors. Where such information is identified, reasonable steps shall be taken to delete it.

93. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services. HomeEmployNG is not responsible for the privacy practices of third parties. Users are encouraged to review third-party privacy policies before providing Personal Information.

94. CHANGES TO THIS POLICY

HomeEmployNG may revise this Privacy Policy periodically. Material changes may be communicated through:

• Email notices

• Platform notifications

• Website announcements

Continued use of the Platform after publication constitutes acceptance of the revised Policy.

95. DATA PROTECTION OFFICER

Privacy enquiries may be directed to:

Data Protection Officer

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Email: privacy@homeemployng.com

96. CONTACT US

1. General enquiries:

Email: support@homeemployng.com

2. Privacy enquiries:

Email: privacy@homeemployng.com

3. Security enquiries:

Email: security@homeemployng.com

97. ACCEPTANCE

By accessing or using HomeEmployNG services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

98. PURPOSE

This Acceptable Use Policy ("AUP") establishes the standards of conduct governing access to and use of the HomeEmployNG platform, website, mobile applications, systems, databases, communication channels, and related services ("Platform").

The objectives of this Policy are to:

• Protect users of the Platform;

• Promote lawful and ethical conduct;

• Protect vulnerable persons;

• Preserve trust within the HomeEmployNG ecosystem;

• Protect the confidentiality, integrity, and availability of Platform resources;

• Support compliance with applicable laws and regulations.

This Policy forms part of the HomeEmployNG Terms of Service and applies to all Users.

99. APPLICATION

This Policy applies to:

• Employers;

• Job Seekers;

• Candidates;

• Employees;

• Agents;

• Referees;

• Guarantors;

• Contractors;

• Service Providers;

• Visitors;

• Any individual or entity using the Platform.

100. GENERAL PRINCIPLES

Users shall:

• Act honestly and in good faith;

• Provide accurate information;

• Respect the rights of others;

• Use the Platform only for lawful purposes;

• Respect privacy and confidentiality;

• Comply with all applicable laws;

• Conduct themselves professionally.

Users remain responsible for all activities conducted through their accounts.

101. ACCOUNT SECURITY

Users shall:

• Maintain strong passwords;

• Protect login credentials;

• Enable Multi-Factor Authentication where available;

• Monitor account activity;

• Report suspected account compromise immediately.

Users shall not:

• Share accounts;

• Sell accounts;

• Transfer accounts;

• Allow unauthorised access;

• Circumvent authentication mechanisms.

102. PROFILE AUTHENTICITY

Users shall ensure that all submitted information is:

• Accurate;

• Complete;

• Current;

• Truthful;

• Lawfully obtained.

Users shall not:

• Create fake profiles;

• Create duplicate profiles;

• Use fictitious identities;

• Impersonate another person;

• Misrepresent qualifications;

• Misrepresent experience;

• Submit forged credentials;

• Submit fraudulent references;

• Submit altered verification documents.

HomeEmployNG reserves the right to verify submitted information and remove inaccurate profiles.

103. PROFESSIONAL CONDUCT

Users shall interact respectfully and professionally.

Users shall not engage in:

• Harassment;

• Bullying;

• Intimidation;

• Threats;

• Abuse;

• Defamation;

• Hate speech;

• Offensive communications;

• Discriminatory conduct.

104. EMPLOYER CONDUCT

Employers shall not:

• Offer unlawful employment;

• Misrepresent employment opportunities;

• Misrepresent remuneration;

• Require unlawful services;

• Exploit workers;

• Withhold agreed remuneration;

• Subject workers to abusive conditions;

• Request unlawful surrender of personal identification documents.

Employers shall provide:

• Safe working conditions;

• Respectful treatment;

• Compliance with applicable laws.

105. JOB SEEKER CONDUCT

Job Seekers shall not:

• Misrepresent qualifications;

• Misrepresent work experience;

• Conceal material information;

• Submit false references;

• Commit fraud;

• Steal property;

• Damage Employer property;

• Abuse Employers or household members.

Job Seekers shall maintain professional conduct at all times.

106. PROTECTION OF VULNERABLE PERSONS

Special care shall be exercised where engagements involve:

• Children;

• Elderly persons;

• Persons living with disabilities;

• Other vulnerable individuals.

Users shall not:

• Exploit vulnerable persons;

• Engage in abusive conduct;

• Conceal safeguarding concerns;

• Circumvent enhanced screening procedures.

HomeEmployNG reserves the right to impose additional safeguards and verification requirements.

107. ANTI-DISCRIMINATION

Users shall not unlawfully discriminate on the basis of:

• Race;

• Ethnicity;

• Nationality;

• Religion;

• Disability;

• Gender;

• Marital status;

• Age;

• Language;

• Other legally protected characteristics.

Nothing in this Policy prevents lawful role-specific requirements permitted by law.

108. PROHIBITED CONTENT

Users shall not upload, publish, transmit, distribute, or make available content that is considered:

Illegal Content

• Violates laws;

• Encourages criminal conduct;

• Facilitates fraud.

Harmful Content

• Promotes violence;

• Promotes abuse;

• Encourages self-harm;

• Encourages exploitation.

Offensive Content

• Pornographic material;

• Sexually explicit material;

• Obscene material;

• Hate speech;

• Racist content;

• Discriminatory content.

Deceptive Content

• False advertisements;

• Fraudulent offers;

• Fake testimonials;

• Misleading information.

Intellectual Property Violations

• Copyright infringement;

• Trademark infringement;

• Unauthorised use of proprietary material.

109. PRIVACY AND CONFIDENTIALITY

Users shall respect the privacy rights of others.

Users shall not:

• Publish personal information without lawful basis;

• Share confidential information without authorisation;

• Disclose verification reports without permission;

• Collect personal information unlawfully;

• Use personal information for unrelated purposes.

Information obtained through the Platform shall only be used for legitimate recruitment, employment, verification, or related purposes.

110. CANDIDATE INFORMATION PROTECTION

Candidate information supplied through HomeEmployNG remains confidential.

Employers shall not:

• Sell Candidate information;

• Share Candidate information with third parties;

• Use Candidate information for unrelated purposes;

• Retain Candidate information longer than reasonably necessary.

111. VERIFICATION INTEGRITY

Users shall not:

• Tamper with verification processes;

• Alter reports;

• Submit fraudulent verification documents;

• Influence referees improperly;

• Misrepresent screening results.

Interference with verification processes may result in immediate suspension.

112. RECRUITMENT FEE CIRCUMVENTION

Users shall not:

• Circumvent HomeEmployNG fee structures;

• Conceal Engagements;

• Use introductions obtained through the Platform to avoid fees;

• Use third parties to avoid Agency Fees or Placement Fees;

• Misrepresent remuneration information.

Any Engagement occurring within twelve (12) months following an Introduction remains subject to applicable fees under the Terms of Service.

113. PLATFORM ABUSE

Users shall not:

• Interfere with Platform operations;

• Circumvent Platform controls;

• Attempt unauthorised access;

• Access information without permission;

• Exploit software vulnerabilities;

• Disrupt services;

• Interfere with other users.

114. MALICIOUS SOFTWARE

Users shall not upload, distribute, or transmit:

• Malware;

• Viruses;

• Worms;

• Trojan horses;

• Ransomware;

• Spyware;

• Malicious scripts;

• Harmful code.

115. AUTOMATED ACCESS

Without prior written approval, Users shall not:

• Use bots;

• Use crawlers;

• Use scrapers;

• Use automated harvesting tools;

• Extract Platform data in bulk.

Reasonable indexing by authorised search engines may be permitted.

116. SPAM AND UNSOLICITED COMMUNICATIONS

Users shall not:

• Send spam;

• Conduct phishing attacks;

• Send chain messages;

• Send unsolicited bulk communications;

• Conduct unauthorised marketing campaigns.

117. INTELLECTUAL PROPERTY

Users shall not:

• Copy proprietary content;

• Reverse engineer software;

• Remove copyright notices;

• Use HomeEmployNG trademarks without permission;

• Republish Platform content without authorisation.

118. SECURITY REPORTING

Users who identify:

• Security vulnerabilities;

• Unauthorised access;

• Fraud attempts;

• Security incidents;

should promptly report such matters to:

security@homeemployng.com

Users shall not exploit vulnerabilities beyond what is necessary to demonstrate their existence.

119. INVESTIGATIONS

HomeEmployNG reserves the right to investigate suspected violations of this Policy.

Investigations may include:

• Review of account activity;

• Review of communications;

• Review of submitted content;

• Verification of information;

• Cooperation with law enforcement agencies.

120. ENFORCEMENT

Where HomeEmployNG determines that a User has violated this Policy, HomeEmployNG may:

• Issue warnings;

• Remove content;

• Restrict Platform functionality;

• Suspend accounts;

• Terminate accounts;

• Recover unpaid fees;

• Recover damages;

• Report matters to authorities;

• Pursue legal remedies.

Enforcement actions may be taken without prior notice where necessary to protect users or the Platform.

121. REPORTING VIOLATIONS

Suspected violations may be reported to:

Compliance Team

Email: compliance@homeemployng.com

Support: support@homeemployng.com

Reports should contain sufficient information to enable investigation.

122. CHANGES TO THIS POLICY

HomeEmployNG may amend this Policy periodically. Updated versions shall become effective upon publication unless otherwise stated. Continued use of the Platform constitutes acceptance of revised versions.

123. CONTACT INFORMATION

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Compliance: compliance@homeemployng.com

Privacy: privacy@homeemployng.com

Security: security@homeemployng.com

Support: support@homeemployng.com

124. ACCEPTANCE

By accessing or using the HomeEmployNG Platform, Users acknowledge that they have read, understood, and agree to comply with this Acceptable Use Policy.

125. PURPOSE

This Security Standards & Information Security Policy ("Security Policy") establishes the security principles, governance framework, standards, controls, and procedures adopted by HomeEmployNG to protect information entrusted to the Platform.

The objectives of this Policy are to ensure:

• Confidentiality;

• Integrity;

• Availability;

• Accountability;

• Privacy;

• Resilience;

of information assets and technology systems used in connection with HomeEmployNG services.

126. ORGANISATION DETAILS

The HomeEmployNG Platform is owned and operated by:

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Security Contact:

security@homeemployng.com

127. SCOPE

This Policy applies to:

• HomeEmployNG systems;

• Applications;

• Databases;

• Websites;

• Cloud services;

• Employees;

• Contractors;

• Consultants;

• Vendors;

• Service providers;

• Users who interact with Platform systems.

128. SECURITY OBJECTIVES

HomeEmployNG seeks to ensure that information assets remain:

• Confidential - Accessible only to authorised individuals.

• Accurate - Protected against unauthorised modification.

• Available - Accessible when required for legitimate purposes.

• Traceable - Supported by appropriate logging and accountability mechanisms.

• Protected - Handled in accordance with privacy and data protection laws.

129. GOVERNING PRINCIPLES

HomeEmployNG security controls are guided by:

• Nigerian Data Protection Act (NDPA) 2023;

• NDPC regulations and guidance;

• ISO 27001 principles;

• NIST Cybersecurity Framework principles;

• OWASP Application Security Standards;

• Industry-recognised cybersecurity practices.

130. INFORMATION SECURITY GOVERNANCE

1. Management Commitment

Management shall:

• Support information security initiatives;

• Allocate reasonable resources;

• Review security risks;

• Monitor compliance;

• Promote security awareness.

2. Security Responsibilities Matrix

Executive Management

Responsible for:

• Security governance;

• Risk oversight;

• Policy approval.

Information Security Function

Responsible for:

• Security operations;

• Monitoring;

• Incident management;

• Security assessments.

Compliance and Privacy Function

Responsible for:

• Data protection compliance;

• Privacy oversight;

• Regulatory coordination.

Employees and Contractors

Responsible for:

• Compliance with policies;

• Protection of information assets;

• Prompt reporting of incidents.

Third-Party Providers

Responsible for:

• Maintaining agreed security controls;

• Protecting HomeEmployNG information;

• Complying with contractual security requirements.

131. INFORMATION ASSET MANAGEMENT

HomeEmployNG shall maintain reasonable controls for identifying and protecting information assets including:

• User information;

• Verification records;

• Background reports;

• Employment records;

• Financial records;

• System configurations;

• Authentication credentials.

Information assets shall be protected according to their classification.

132. INFORMATION CLASSIFICATION

Information shall be classified into the following categories:

1. Public

Approved for unrestricted disclosure.

Examples:

• Marketing materials;

• Public announcements.

2. Internal

Intended for internal operational use.

Examples:

• Internal procedures;

• Administrative communications.

3. Confidential

Requires restricted access.

Examples:

• User information;

• Employment information;

• Financial records.

4. Restricted

Requires enhanced protection.

Examples:

• Identity documents;

• Biometric records;

• Verification reports;

• Security credentials;

• Authentication secrets.

133. HUMAN RESOURCE SECURITY

1. Personnel Screening

Personnel may be subject to:

• Identity verification;

• Employment verification;

• Educational verification;

• Criminal background screening;

• Reference checks.

Where legally permissible.

2. Confidentiality Obligations

Personnel shall execute:

• Confidentiality agreements;

• Acceptable Use acknowledgements;

• Security obligations documentation.

before receiving access to sensitive information.

3. Security Awareness

Personnel shall receive periodic training regarding:

• Information security;

• Data protection;

• Privacy obligations;

• Social engineering;

• Phishing;

• Password security;

• Incident reporting.

134. ACCESS CONTROL

1. Least Privilege

Access shall be limited to the minimum level necessary to perform assigned duties.

2. Role-Based Access Control

Access permissions shall be assigned according to:

• Job role;

• Business need;

• Risk level.

3. Access Approval

Access to sensitive systems requires authorisation.

4. Access Reviews

Access rights shall be reviewed periodically.

5. Access Revocation

Access shall be revoked promptly when:

• Employment ends;

• Contracts expire;

• Security concerns arise;

• Access is no longer required.

135. PASSWORD SECURITY

Passwords shall:

• Contain at least twelve (12) characters;

• Include upper- and lower-case letters;

• Include numbers;

• Include special characters where supported.

Users shall not:

• Share passwords;

• Reuse known compromised passwords;

• Store passwords insecurely.

136. MULTI-FACTOR AUTHENTICATION

Multi-Factor Authentication (MFA) shall be required where technically feasible for:

• Administrative accounts;

• Privileged accounts;

• Security-sensitive functions.

Users are strongly encouraged to enable MFA where available.

137. NETWORK SECURITY

HomeEmployNG utilises layered security controls including:

• Firewalls;

• Network segmentation;

• Traffic filtering;

• Intrusion detection;

• Intrusion prevention;

• Monitoring systems.

Access to sensitive systems is restricted to authorised users.

138. APPLICATION SECURITY

Applications shall be developed and maintained using secure development practices.

Controls may include:

• Secure coding standards;

• Code reviews;

• Security testing;

• Dependency management;

• Vulnerability assessments;

• Penetration testing.

139. OWASP SECURITY CONTROLS

HomeEmployNG seeks to mitigate common web application risks including:

• SQL Injection;

• Cross-Site Scripting (XSS);

• Cross-Site Request Forgery (CSRF);

• Authentication weaknesses;

• Session hijacking;

• Security misconfiguration;

• Broken access control.

140. ENDPOINT SECURITY

Company-managed devices shall:

• Run supported operating systems;

• Maintain current security updates;

• Use anti-malware protections;

• Encrypt sensitive information;

• Automatically lock after inactivity.

Lost or stolen devices must be reported immediately.

141. ENCRYPTION

1. Data In Transit

Sensitive information transmitted across public networks shall be protected using industry-standard encryption protocols including TLS or successor technologies.

2. Data At Rest

Sensitive information may be protected using industry-standard encryption algorithms.

Examples include:

• Identity documents;

• Verification records;

• Authentication data;

• Background reports.

142. LOGGING AND MONITORING

HomeEmployNG may maintain:

• Access logs;

• Authentication logs;

• Security logs;

• Administrative logs;

• Audit logs.

Logs may be used for:

• Security monitoring;

• Compliance;

• Incident investigations;

• Operational support.

143. SECURITY INCIDENT MANAGEMENT

1. Incident Reporting

Security incidents should be reported immediately to:

security@homeemployng.com

2. Incident Classification

Incidents may be classified as:

Critical

Significant impact on systems, users, or data.

High

Serious but contained impact.

Medium

Limited operational impact.

Low

Minor impact requiring routine response.

3. Incident Response Lifecycle

Security incidents shall generally follow:

1. Detection

2. Assessment

3. Containment

4. Eradication

5. Recovery

6. Post-Incident Review

144. DATA BREACH MANAGEMENT

Where a Personal Data Breach occurs, HomeEmployNG may:

• Investigate the incident;

• Assess risks;

• Notify affected individuals;

• Notify regulators;

• Implement corrective measures.

Notifications shall be made where required by law.

145. BACKUP AND RECOVERY

HomeEmployNG performs periodic backups to support:

• Disaster recovery;

• Data restoration;

• Business continuity.

Backup data is protected against unauthorised access.

146. BUSINESS CONTINUITY

HomeEmployNG maintains procedures intended to support continuity of operations during disruptive events.

Examples include:

• Infrastructure failures;

• Cyber-attacks;

• Natural disasters;

• Utility outages.

147. DISASTER RECOVERY

Recovery measures may include:

• Data restoration;

• System recovery;

• Infrastructure replacement;

• Service restoration.

Recovery priorities shall be based upon business impact.

148. PHYSICAL SECURITY

1. Workplace Security

Access to sensitive areas is restricted to authorised personnel.

Controls may include:

• Visitor management;

• Access logs;

• Locked storage;

• Surveillance measures.

2. Cloud Infrastructure Security

HomeEmployNG may utilise cloud service providers that maintain:

• Physical security controls;

• Environmental protections;

• Access controls;

• Redundancy mechanisms.

149. THIRD-PARTY RISK MANAGEMENT

Third-party providers may be subject to:

• Security assessments;

• Confidentiality obligations;

• Data protection obligations;

• Contractual security requirements.

HomeEmployNG seeks to engage providers that maintain security standards consistent with our own.

150. RESPONSIBLE VULNERABILITY DISCLOSURE

HomeEmployNG encourages responsible reporting of security vulnerabilities.

Reports should be submitted to:

security@homeemployng.com

Researchers shall not:

• Access user information unnecessarily;

• Disrupt services;

• Exploit vulnerabilities beyond demonstrating their existence.

HomeEmployNG will make reasonable efforts to review and address confirmed vulnerabilities.

151. DATA PROTECTION AND PRIVACY

Personal Information shall be processed in accordance with:

• HomeEmployNG Privacy Policy;

• NDPA 2023;

• Applicable data protection laws.

Security controls shall be designed to support privacy protection obligations.

152. INTERNATIONAL DATA TRANSFERS

Where information is transferred outside Nigeria, HomeEmployNG shall implement reasonable safeguards designed to ensure appropriate protection of Personal Information.

153. USER SECURITY RESPONSIBILITIES

Users should:

• Protect passwords;

• Enable MFA where available;

• Protect devices;

• Monitor account activity;

• Report suspicious behaviour;

• Exercise caution regarding phishing attacks.

Users remain responsible for securing their own devices and networks.

154. COMPLIANCE AND AUDIT

HomeEmployNG may periodically:

• Conduct security reviews;

• Perform vulnerability assessments;

• Conduct audits;

• Review compliance with this Policy.

Corrective actions may be implemented where necessary.

155. POLICY VIOLATIONS

Violations of this Policy may result in:

• Account restrictions;

• Account suspension;

• Termination of access;

• Disciplinary action;

• Legal proceedings;

• Regulatory reporting.

156. LIMITATION OF SECURITY GUARANTEES

While HomeEmployNG employs reasonable safeguards, no system can guarantee absolute security.

Users acknowledge that:

• Cybersecurity risks evolve continuously;

• Internet communications involve inherent risks;

• Security incidents may occur despite reasonable precautions.

157. POLICY REVIEW

This Policy shall be reviewed periodically and updated where necessary to reflect:

• Regulatory developments;

• Security threats;

• Technological changes;

• Operational requirements.

158. CONTACT INFORMATION

Information Security Team

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Security: security@homeemployng.com

Privacy: privacy@homeemployng.com

Support: support@homeemployng.com

159. ACCEPTANCE

By accessing or using HomeEmployNG services, Users acknowledge that they have read, understood, and accepted this Security Standards & Information Security Policy.

160. PURPOSE

This Data Retention & Deletion Policy ("Policy") establishes the principles, standards, and procedures governing the retention, archival, anonymisation, deletion, and destruction of information processed by HomeEmployNG.

The objectives of this Policy are to:

• Protect Personal Information;

• Comply with applicable legal and regulatory obligations;

• Minimise unnecessary data retention;

• Support operational, contractual, and legal requirements;

• Reduce privacy and security risks;

• Define retention periods for information assets.

161. APPLICATION

This Policy applies to:

• Employers;

• Job Seekers;

• Candidates;

• Employees;

• Agents;

• Referees;

• Guarantors;

• Contractors;

• Platform Users;

• Employees and representatives of HomeEmployNG.

It applies to information stored in:

• Databases;

• Applications;

• Cloud services;

• File storage systems;

• Backups;

• Email systems;

• Physical records.

162. GOVERNING PRINCIPLES

HomeEmployNG shall retain information only for as long as reasonably necessary to:

• Provide Services;

• Fulfil contractual obligations;

• Meet legal obligations;

• Resolve disputes;

• Prevent fraud;

• Protect legitimate business interests.

Information that is no longer required shall be:

• Deleted;

• Anonymised; or

• Securely destroyed.

163. LEGAL AND REGULATORY BASIS

Retention decisions may be influenced by:

• Nigerian Data Protection Act (NDPA) 2023;

• Tax and accounting requirements;

• Employment and labour obligations;

• Contractual obligations;

• Litigation risks;

• Regulatory investigations;

• Fraud prevention requirements.

Where multiple retention obligations apply, the longest applicable lawful retention period may be used.

164. RETENTION CATEGORIES

Information shall generally be classified into the following categories:

User Account Information

Information required to operate user accounts.

Employment Information

Information relating to recruitment, matching, interviews, placements, and employment activities.

Verification Information

Identity verification, screening, and background check records.

Financial Information

Payments, invoices, fees, subscriptions, and accounting records.

Security Information

Security logs, authentication logs, and incident records.

Marketing Information

Marketing preferences, campaign participation, and communication records.

165. RETENTION SCHEDULE

1. User Accounts

• Active Accounts: Retained for the duration of account activity.

• Closed Accounts: Retained for Seven (7) years following account closure unless a longer retention period is required by law or litigation.

Examples:

• Profile information;

• Contact information;

• Registration records;

• User preferences.

2. Employment Campaign Records

Retained for:

Seven (7) years from campaign closure

Examples:

• Job descriptions;

• Campaign requirements;

• Candidate shortlists;

• Interview records.

3. Candidate Profiles

Retained for:

Seven (7) years from account closure unless deletion is required by law.

Examples:

• Qualifications;

• Experience records;

• Employment preferences;

• Profile information.

4. Employment Placement Records

Retained for:

Seven (7) years from placement completion or termination

Examples:

• Employment offers;

• Acceptance records;

• Placement information;

• Agency fee calculations;

• Placement fee calculations.

5. Verification Records

Retained for:

Seven (7) years from verification completion

Examples:

• Identity verification records;

• Address verification reports;

• Guarantor verification records;

• Reference checks.

6. Criminal Background Reports

Retained for:

Seven (7) years from verification completion

subject to applicable laws and contractual obligations.

7. Referee and Guarantor Information

Retained for:

Seven (7) years from completion of verification activities

unless earlier deletion is required by law.

8. Financial Records

Retained for:

Seven (7) years

Examples:

• Invoices;

• Receipts;

• Payment confirmations;

• Subscription records;

• Agency fee records;

• Placement fee records.

9. Tax Records

Retained for:

Seven (7) years

or longer where required by law.

10. Customer Support Records

Retained for:

Five (5) years

Examples:

• Complaints;

• Support tickets;

• Customer enquiries.

11. Marketing Information

Retained for:

Three (3) years after last interaction

unless consent is withdrawn earlier.

Examples:

• Newsletter subscriptions;

• Promotional preferences;

• Survey participation.

12. Security Logs

Retained for:

Twelve (12) months

unless required for investigations or legal proceedings.

Examples:

• Login records;

• Authentication logs;

• Access logs.

13. Security Incident Records

Retained for:

Seven (7) years

Examples:

• Incident investigations;

• Security reports;

• Data breach documentation.

14. Audit Records

Retained for:

Seven (7) years

Examples:

• Compliance reviews;

• Audit reports;

• Risk assessments.

15. Backup Data

• Operational Backups

Retained for:

Ninety (90) days

unless otherwise required for business continuity purposes.

• Archived Backups

Retained in accordance with the retention period applicable to the underlying information.

166. LEGAL HOLD

Where information becomes relevant to:

• Litigation;

• Investigations;

• Regulatory reviews;

• Law enforcement requests;

• Dispute resolution;

HomeEmployNG may suspend normal deletion schedules.

Information subject to Legal Hold shall be retained until the hold is formally released.

167. ACCOUNT DELETION REQUESTS

Users may request deletion of Personal Information in accordance with applicable laws.

HomeEmployNG may refuse or delay deletion where retention remains necessary for:

• Legal obligations;

• Fraud prevention;

• Dispute resolution;

• Regulatory compliance;

• Enforcement of contractual rights.

168. ANONYMISATION

Where continued retention of information is desirable for:

• Analytics;

• Statistical purposes;

• Product development;

• Business intelligence;

HomeEmployNG may anonymise information so that individuals can no longer be identified. Anonymised information may be retained indefinitely.

169. DELETION METHODS

Electronic records may be deleted through:

• Secure deletion;

• Logical deletion;

• Cryptographic destruction;

• Overwriting procedures.

Physical records may be destroyed through:

• Shredding;

• Incineration;

• Secure disposal services.

Deletion methods shall be appropriate to the sensitivity of the information.

170. DATA SUBJECT RIGHTS

Individuals may submit requests regarding:

• Access;

• Correction;

• Deletion;

• Restriction of processing;

• Objection to processing;

• Data portability.

Requests should be directed to:

privacy@homeemployng.com

171. THIRD-PARTY PROCESSORS

Where information is processed by third-party providers, HomeEmployNG shall seek to ensure that retention and deletion practices are consistent with:

• Applicable laws;

• Contractual requirements;

• This Policy.

172. RESPONSIBILITIES

1. Management

Responsible for:

• Policy approval;

• Oversight;

• Resource allocation.

2. Information Security Function

Responsible for:

• Technical implementation;

• Secure deletion controls;

• Monitoring compliance.

3. Compliance and Privacy Function

Responsible for:

• Regulatory compliance;

• Privacy oversight;

• Data subject requests.

4. Employees and Contractors

Responsible for:

• Following retention requirements;

• Protecting information assets;

• Reporting potential violations.

173. POLICY VIOLATIONS

Failure to comply with this Policy may result in:

• Access restrictions;

• Disciplinary action;

• Contract termination;

• Legal action;

• Regulatory reporting.

174. POLICY REVIEW

This Policy shall be reviewed periodically and updated where necessary to reflect:

• Legal developments;

• Regulatory requirements;

• Operational changes;

• Technological developments.

175. CONTACT INFORMATION

Data Protection Officer

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Privacy: privacy@homeemployng.com

Security: security@homeemployng.com

Support: support@homeemployng.com

176. ACCEPTANCE

By accessing or using HomeEmployNG services, Users acknowledge that their information may be retained, archived, anonymised, and deleted in accordance with this Policy.

177. PURPOSE

This Refund & Cancellation Policy ("Policy") establishes the circumstances under which:

• Services may be cancelled;

• Refunds may be requested;

• Refunds may be approved;

• Credits may be issued;

for products and services offered through the HomeEmployNG Platform.

This Policy forms part of:

• Employer Terms of Service;

• Job Seeker Terms of Service;

• Any other applicable agreements governing use of HomeEmployNG services.

178. GENERAL PRINCIPLES

HomeEmployNG provides digital services, recruitment services, verification services, subscription services, and employment facilitation services.

Because many services are performed immediately upon purchase or involve the allocation of operational resources, not all payments are refundable.

Refund eligibility depends on:

• The type of service purchased;

• Whether the service has been used;

• Whether work has commenced;

• Applicable laws;

• The circumstances surrounding the request.

179. CANCELLATION OF ACCOUNTS

Users may request account closure at any time.

Account closure:

• Does not automatically entitle the User to a refund;

• Does not extinguish outstanding payment obligations;

• Does not affect fees already earned by HomeEmployNG.

Account deletion and information retention shall be governed by the HomeEmployNG Data Retention & Deletion Policy.

180. EMPLOYER SUBSCRIPTION FEES

1. 4.1 Prior to Activation

Where a subscription is purchased but has not been activated and no Services have been consumed, HomeEmployNG may, at its sole discretion, approve a refund request.

2. After Activation

Once any of the following occurs:

• Subscription activation;

• Profile access;

• Candidate viewing;

• Campaign creation;

• Candidate matching;

• Platform usage;

Subscription Fees become non-refundable.

3. Subscription Expiry

Unused subscription periods expire at the end of the applicable subscription term.

No refund shall be provided for:

• Unused subscription time;

• Failure to use subscription benefits;

• Lack of hiring activity.

181. JOB SEEKER REGISTRATION FEES

Registration Fees are generally non-refundable because they cover:

• Registration processing;

• Profile creation;

• Verification administration;

• Platform onboarding.

Refunds may only be considered where:

• Duplicate payments occurred;

• HomeEmployNG is unable to provide the purchased service;

• Refund is required by law.

182. JOB SEEKER SUBSCRIPTION FEES

Job Seeker Subscription Fees become non-refundable once:

• Access is granted;

• Features become available;

• Services commence.

Unused subscriptions do not qualify for refunds.

183. VERIFICATION FEES

Verification Fees are generally non-refundable once:

• Verification processing has commenced;

• Verification requests have been submitted to service providers;

• Verification activities have been performed.

This applies even where:

• Verification results are unfavourable;

• Employment is not secured;

• Placement does not occur.

184. PLACEMENT FEES

Placement Fees become fully earned when a Candidate accepts an Engagement resulting from an Introduction.

Placement Fees are non-refundable. This applies regardless of:

• Subsequent resignation;

• Termination of employment;

• Changes in circumstances;

• Employer dissatisfaction.

The Employer's sole remedy shall be the Warranty Period Access described in the Employer Terms of Service.

185. AGENCY FEES

Agency Fees become fully earned upon successful Engagement resulting from an Introduction.

Agency Fees are non-refundable. This applies regardless of:

• Subsequent resignation;

• Termination of employment;

• Changes in employment conditions;

• Employer conduct;

• Employee conduct.

186. DUPLICATE PAYMENTS

Where duplicate payments are confirmed, HomeEmployNG may:

• Refund the duplicate amount; or

• Apply the duplicate amount as account credit.

Users must notify HomeEmployNG promptly after identifying duplicate payments.

187. BILLING ERRORS

Where HomeEmployNG determines that a billing error has occurred, HomeEmployNG may:

• Issue a refund;

• Issue a credit;

• Correct the billing error.

Appropriate supporting documentation may be required.

188. SERVICE UNAVAILABILITY

Where HomeEmployNG is unable to provide a purchased Service due solely to circumstances within its control, HomeEmployNG may, at its sole discretion:

• Issue a full refund;

• Issue a partial refund;

• Provide service credits;

• Provide alternative services.

189. FRAUDULENT PAYMENTS

HomeEmployNG reserves the right to:

• Suspend transactions;

• Refuse refunds;

• Investigate payments;

• Reverse transactions where legally permitted;

where fraud, chargeback abuse, or unauthorised activity is suspected.

190. CHARGEBACKS

Users should contact HomeEmployNG before initiating chargebacks through financial institutions.

Where a chargeback is initiated:

• HomeEmployNG may suspend the associated account;

• HomeEmployNG may contest improper chargebacks;

• Access to Services may be restricted pending resolution.

191. REFUND REQUEST PROCEDURE

Refund requests must be submitted in writing to:

billing@homeemployng.com

The request should include:

• Full name;

• Account information;

• Transaction reference;

• Payment date;

• Reason for request;

• Supporting documentation.

192. REVIEW OF REQUESTS

HomeEmployNG shall review refund requests on a case-by-case basis. Additional information may be requested before a determination is made. Submission of a refund request does not guarantee approval.

193. APPROVED REFUNDS

Where approved, refunds may be made through:

• Original payment method;

• Bank transfer;

• Platform credit;

as determined by HomeEmployNG.

Processing times may vary depending on:

• Financial institutions;

• Payment providers;

• Verification requirements.

194. ACCOUNT CREDITS

In certain circumstances HomeEmployNG may provide account credits instead of cash refunds.

Credits:

• Have no cash value unless required by law;

• Are non-transferable;

• May expire if unused.

195. NON-REFUNDABLE SERVICES

Unless required by law, the following are generally non-refundable:

• Registration Fees;

• Subscription Fees after activation;

• Verification Fees after processing begins;

• Placement Fees;

• Agency Fees;

• Background screening fees;

• Administrative fees;

• Service fees already earned.

196. EXCEPTIONS REQUIRED BY LAW

Nothing in this Policy shall restrict any rights or remedies that cannot lawfully be excluded under applicable laws.

Where a mandatory legal right to refund exists, such right shall prevail over this Policy.

197. POLICY VIOLATIONS

Refund requests arising from:

• Fraud;

• Misrepresentation;

• Circumvention of fees;

• Abuse of Platform services;

may be denied.

198. CHANGES TO THIS POLICY

HomeEmployNG may revise this Policy periodically. Updated versions become effective upon publication unless otherwise stated. Continued use of the Platform constitutes acceptance of the revised Policy.

199. CONTACT INFORMATION

Billing and Accounts Team

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Billing: billing@homeemployng.com

Support: support@homeemployng.com

200. ACCEPTANCE

By purchasing or using any HomeEmployNG service, Users acknowledge that they have read, understood, and agreed to this Refund & Cancellation Policy.

201. PURPOSE

This Complaints & Dispute Resolution Policy ("Policy") establishes the procedures through which complaints, grievances, disputes, appeals, and concerns relating to HomeEmployNG services may be reported, investigated, managed, and resolved.

The objectives of this Policy are to:

• Promote fair treatment of Users;

• Provide transparent complaint handling procedures;

• Facilitate prompt dispute resolution;

• Reduce unnecessary escalation of conflicts;

• Encourage amicable settlement of disputes;

• Support compliance with legal and regulatory obligations.

202. APPLICATION

This Policy applies to:

• Employers;

• Job Seekers;

• Candidates;

• Employees;

• Agents;

• Referees;

• Guarantors;

• Contractors;

• Service Providers;

• Other Users of the Platform.

This Policy applies to disputes arising from:

• Platform usage;

• Recruitment activities;

• Verification services;

• Employment introductions;

• Subscription services;

• Agency Fees;

• Placement Fees;

• Privacy matters;

• Security matters;

• Service delivery issues.

203. GUIDING PRINCIPLES

HomeEmployNG shall seek to handle complaints in a manner that is:

• Fair: Treating all parties impartially.

• Timely: Responding within reasonable timeframes.

• Transparent: Providing clear information regarding processes and outcomes.

• Confidential: Protecting information shared during investigations.

• Proportionate: Applying responses appropriate to the circumstances.

• Independent: Ensuring decisions are based on available evidence.

204. TYPES OF COMPLAINTS

Complaints may include:

1. Service Complaints

• Delays;

• Service quality concerns;

• System issues.

2. Recruitment Complaints

• Candidate conduct;

• Employer conduct;

• Recruitment process concerns.

3. Verification Complaints

• Verification disputes;

• Screening concerns;

• Reference disputes.

4. Billing Complaints

• Subscription charges;

• Agency Fees;

• Placement Fees;

• Refund requests.

5. Privacy Complaints

• Data protection concerns;

• Unauthorised disclosures;

• Data subject rights issues.

6. Security Complaints

• Account compromise;

• Fraud attempts;

• Security incidents.

7. Policy Violations

• Harassment;

• Discrimination;

• Misconduct;

• Fraud.

205. INFORMAL RESOLUTION

Before submitting a formal complaint, Users are encouraged to attempt reasonable informal resolution where appropriate. Examples include:

• Clarifying misunderstandings;

• Requesting additional information;

• Contacting customer support.

Informal resolution is not required where:

• Fraud is suspected;

• Safety concerns exist;

• Harassment is alleged;

• Serious misconduct is alleged.

206. SUBMITTING A COMPLAINT

Complaints should be submitted in writing to:

complaints@homeemployng.com

A complaint should include:

• Full name;

• Account information;

• Contact information;

• Description of the complaint;

• Relevant dates;

• Supporting documentation;

• Desired resolution.

Anonymous complaints may be investigated where sufficient information is available.

207. COMPLAINT ACKNOWLEDGEMENT

HomeEmployNG shall seek to acknowledge receipt of complaints within:

Five (5) Business Days of receipt.

Acknowledgement does not imply acceptance of the complaint.

208. PRELIMINARY REVIEW

Following receipt, HomeEmployNG may:

• Request additional information;

• Clarify issues;

• Assess urgency;

• Determine the appropriate handling process.

Complaints may be categorised according to severity and risk.

209. INVESTIGATION PROCESS

Where investigation is required, HomeEmployNG may:

• Review records;

• Review communications;

• Review account activity;

• Interview relevant parties;

• Obtain supporting documentation;

• Consult subject matter experts.

Investigations shall be conducted in a manner appropriate to the nature of the complaint.

210. USER COOPERATION

Users involved in investigations shall:

• Provide accurate information;

• Cooperate reasonably;

• Avoid misleading investigators;

• Preserve relevant evidence.

Failure to cooperate may affect the outcome of an investigation.

211. INTERIM ACTIONS

Where necessary to protect Users, HomeEmployNG may implement temporary measures including:

• Account restrictions;

• Account suspension;

• Removal of content;

• Restriction of platform functionality;

• Temporary access limitations.

Interim actions do not constitute a final determination.

212. RESOLUTION OF COMPLAINTS

Following investigation, HomeEmployNG may:

• Dismiss the complaint;

• Uphold the complaint;

• Partially uphold the complaint;

• Provide clarification;

• Recommend corrective actions;

• Apply enforcement measures.

Where appropriate, resolutions may include:

• Account corrections;

• Service credits;

• Policy guidance;

• Account restoration;

• Refunds where permitted under applicable policies.

213. TARGET RESOLUTION TIMEFRAME

HomeEmployNG shall seek to resolve complaints within:

Thirty (30) Business Days of receipt.

Complex matters may require additional time. Where delays occur, affected parties may be informed accordingly.

214. APPEALS

A User who is dissatisfied with a complaint outcome may submit an appeal.

Appeals should:

• Be submitted within fourteen (14) days of notification of the decision;

• Identify the disputed findings;

• Provide supporting information.

Appeals should be submitted to:

appeals@homeemployng.com

215. APPEAL REVIEW

Appeals may be reviewed by personnel not directly involved in the original investigation where reasonably practicable.

Following review, HomeEmployNG may:

• Affirm the original decision;

• Modify the decision;

• Reverse the decision;

• Conduct additional investigation.

Appeal decisions shall ordinarily be final within HomeEmployNG's internal process.

216. PRIVACY COMPLAINTS

Privacy complaints shall be handled in accordance with:

• HomeEmployNG Privacy Policy;

• Applicable data protection laws.

Privacy complaints may involve:

• Data access requests;

• Data correction requests;

• Data deletion requests;

• Alleged unauthorised disclosures.

Privacy complaints may be directed to:

privacy@homeemployng.com

217. SECURITY COMPLAINTS

Security-related complaints may involve:

• Unauthorised access;

• Fraud attempts;

• Security vulnerabilities;

• Account compromise.

Security complaints should be directed to:

security@homeemployng.com

218. BILLING DISPUTES

Billing disputes may involve:

• Subscription Fees;

• Registration Fees;

• Agency Fees;

• Placement Fees;

• Refund requests.

Billing disputes should be directed to:

billing@homeemployng.com

219. EMPLOYMENT DISPUTES

HomeEmployNG is not a party to employment contracts between Employers and Employees.

Disputes relating to:

• Employment conditions;

• Wages;

• Termination;

• Workplace conduct;

should ordinarily be resolved between the Employer and Employee.

HomeEmployNG may provide reasonable assistance where appropriate but does not assume responsibility for employment disputes.

220. FRAUD REPORTING

Users who suspect:

• Fraud;

• Identity theft;

• Forged documentation;

• Fee circumvention;

• Misrepresentation;

should report such matters immediately.

Reports may be submitted to:

compliance@homeemployng.com

221. MEDIATION

Where disputes cannot be resolved through internal complaint procedures, the parties are encouraged to participate in mediation.

Mediation may be conducted:

• Virtually; or

• In Lagos State, Nigeria.

Unless otherwise agreed, each party shall bear its own costs.

222. EXTERNAL DISPUTE RESOLUTION

Nothing in this Policy prevents a User from:

• Seeking legal advice;

• Reporting matters to regulators;

• Exercising rights available under applicable law.

223. REGULATORY COMPLAINTS

Depending on the nature of the issue, Users may have rights to submit complaints to relevant regulatory authorities including:

• Nigeria Data Protection Commission (NDPC);

• Federal Competition and Consumer Protection Commission (FCCPC);

• Law enforcement authorities;

• Other competent regulators.

224. RECORD RETENTION

Complaint records shall be retained in accordance with the HomeEmployNG Data Retention & Deletion Policy.

225. ABUSE OF THE COMPLAINTS PROCESS

Users shall not:

• Submit knowingly false complaints;

• Submit malicious complaints;

• Harass other parties through repeated complaints;

• Abuse the dispute resolution process.

HomeEmployNG may take appropriate action where abuse is identified.

226. CHANGES TO THIS POLICY

HomeEmployNG may revise this Policy periodically. Updated versions shall become effective upon publication unless otherwise stated. Continued use of the Platform constitutes acceptance of revised versions.

227. CONTACT INFORMATION

Complaints Resolution Team

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Complaints: complaints@homeemployng.com

Appeals: appeals@homeemployng.com

Privacy: privacy@homeemployng.com

Security: security@homeemployng.com

Billing: billing@homeemployng.com

Support: support@homeemployng.com

228. ACCEPTANCE

By accessing or using HomeEmployNG services, Users acknowledge that complaints and disputes may be handled in accordance with this Policy.