1. INTRODUCTION

These Employer Terms of Service ("Terms") govern access to and use of the HomeEmployNG platform and services by Employers.

These Terms constitute a legally binding agreement between:

Invention Innovation Ideas Ltd, trading as HomeEmployNG ("HomeEmployNG", "Operator", "Platform", "we", "our" or "us")

and

the Employer ("Employer", "you" or "your").

By registering an account, subscribing to services, creating Employment Campaigns, requesting verification services, interviewing Candidates, engaging Employees, or otherwise using the Platform, you agree to be bound by these Terms.

2. OPERATOR DETAILS

HomeEmployNG.com ("HomeEmployNG", "Platform", "Application", "Service", “We”,) is owned and operated by:

Invention Innovation Ideas Ltd

37 Campbell Street

Lagos Island

Lagos State

Nigeria

Email: info@homeemployng.com 

3. DEFINITIONS

For the purposes of these Terms:

“Candidate or Job Seeker” Means any individual registered on the Platform seeking employment, engagement, placement, or work opportunities through HomeEmployNG and any such individual introduced by HomeEmployNG to an Employer through the Platform.

“Employee” Means any Candidate engaged, employed, contracted, retained, or otherwise utilised by an Employer following an Introduction.

“Employer” Means any individual, household, family, firm, organisation, company, representative, or authorised person using the Platform for recruitment or employment purposes.

“Engagement” Means any employment, appointment, placement, contract, temporary assignment, probationary arrangement, consulting arrangement, domestic service arrangement, or working relationship involving a Candidate.

“Introduction” Means: Provision of a Candidate profile; Candidate shortlisting; Candidate recommendation; Candidate interview; Candidate communication; Candidate referral; Profile presentation; Candidate recommendation; Candidate shortlisting; Interview arrangement; Referral; Communication facilitated by HomeEmployNG; Any activity by HomeEmployNG which directly or indirectly results in an Engagement. 

“Agency Fee” Means the fee payable by a Job Seeker where an Introduction results in an Engagement.

“Registration Fee” Means the fee payable for registration and onboarding onto the Platform.

“Subscription Fee” Means the fee payable for access to Job Match Service functionality.

“Placement Fee” Means the fee payable by the Employer where an Introduction results in an Engagement.

“Remuneration” Includes salary, wages, bonuses, commissions, allowances, benefits, housing, accommodation, transport, incentive payments and any other monetary or non-monetary compensation payable to the Employee.

“Services” Means all services offered by HomeEmployNG including but not limited to: Job Match Services; Background & History Check Services; Verification Services; Screening Services; Candidate Matching Services; 

Interview Facilitation Services; Related recruitment services. 

“Service Schedule” Means a service-specific schedule incorporated into these Terms.

“Warranty Period Access” Means replacement-search access provided under Schedule A.

4. SERVICE FRAMEWORK

HomeEmployNG provides multiple services through the Platform. Certain Services are governed by Service Schedules attached to and incorporated into these Terms. The Service Schedules form an integral part of this Agreement.

By using a Service governed by a Service Schedule, the Employer agrees to be bound by:

• These Terms; 

• The applicable Service Schedule; 

• Privacy Policy; 

• Acceptable Use Policy; 

• Security Standards & Information Security Policy; 

• Refund & Cancellation Policy; 

• Complaints & Dispute Resolution Policy; 

• Any additional policies applicable to the Service. 

Where a conflict exists between these Terms and a Service Schedule, the Service Schedule shall prevail only in respect of that Service.

5. CURRENT SERVICE SCHEDULES

The following Service Schedules currently apply:

1. Schedule A – Job Match Service

Including:

• Employment Campaigns; 

• Candidate Matching; 

• Candidate Introductions; 

• Candidate Shortlisting; 

• Interview Facilitation; 

• Placement Services; 

• Warranty Period Access. 

2. Schedule B – Background & History Check Service

Including:

• Identity Verification; 

• Employment Verification; 

• Educational Verification; 

• Reference Checks; 

• Guarantor Verification; 

• Medical Reports; 

• Security Reports; 

• Police Reports; 

• Background Screening Services. 

HomeEmployNG may introduce additional Service Schedules from time to time.

6. PLATFORM STATUS

HomeEmployNG acts solely as:

• A technology platform; 

• A recruitment intermediary; 

• A verification facilitator. 

HomeEmployNG is not:

• The employer of any Candidate; 

• The employee of any Employer; 

• A guarantor of any Candidate; 

• A guarantor of any Employer; 

• A party to any employment contract. 

All employment relationships exist exclusively between the Employer and Employee.

7. ELIGIBILITY

To use the Platform as an Employer, you must:

• Be at least 18 years of age; 

• Have legal capacity to contract; 

• Provide accurate information; 

• Complete any required verification process. 

HomeEmployNG may reject, suspend, or terminate any account that fails to meet these requirements.

8. EMPLOYER ACCOUNT

The Employer shall:

• Maintain accurate account information; 

• Protect login credentials; 

• Maintain account confidentiality; 

• Notify HomeEmployNG of unauthorised access. 

The Employer remains responsible for all activity conducted through its account.

9. EMPLOYMENT CAMPAIGNS

The Employer may create Employment Campaigns through the Platform. Employment Campaigns must accurately disclose:

• Position requirements; 

• Job description; 

• Work location; 

• Salary or remuneration; 

• Working conditions; 

• Accommodation arrangements; 

• Start dates; 

• Special requirements. 

HomeEmployNG may reject, suspend, modify, or remove any Employment Campaign that:

• Is unlawful; 

• Is misleading; 

• Is discriminatory; 

• Presents safety concerns; 

• Violates Platform policies. 

10. FEES

The Employer agrees to pay all applicable fees associated with Services utilised.

Applicable fees may include:

• Subscription Fees; 

• Placement Fees; 

• Verification Fees; 

• Background Check Fees; 

• Administrative Fees; 

• Agency Fees;

• Service Fees. 

Current pricing is published at:

https://homeemployng.com/pricing.html

HomeEmployNG may revise fees periodically.

11. PAYMENT TERMS

Unless otherwise stated:

• Fees are payable in advance; 

• Fees once paid are not refundable;

• Invoices are payable within seven (7) days; 

• VAT and applicable taxes may apply; 

• Unpaid invoices may result in service suspension. 

HomeEmployNG reserves the right to charge interest on overdue invoices. Placement, Agency Fees and related obligations shall be governed by Schedule A.

12. EMPLOYER OBLIGATIONS

The Employer shall:

• Provide accurate information; 

• Cooperate with verification requirements; 

• Pay applicable fees; 

• Maintain confidentiality of Candidate information; 

• Comply with applicable laws; 

• Comply with all Service Schedule obligations. 

13. CANDIDATE INFORMATION CONFIDENTIALITY

Information relating to Candidates remains confidential. The Employer shall:

• Use Candidate information solely for recruitment and employment purposes; 

• Protect Candidate information; 

• Comply with applicable privacy laws; 

• Not disclose Candidate information to unauthorised third parties. 

Candidate information supplied through Job Match Services and Background & History Check Services remains confidential.

14. SAFEGUARDING OBLIGATIONS

Where employment involves:

• Children; 

• Elderly persons; 

• Persons living with disabilities; 

• Vulnerable persons; 

the Employer shall:

• Exercise heightened care; 

• Maintain safe working conditions; 

• Comply with safeguarding obligations; 

• Cooperate with reasonable safeguarding investigations. 

15. REPORTING OBLIGATIONS

The Employer shall promptly notify HomeEmployNG of:

• Employment offers made;

• Employment offers accepted;

• Engagement commencement dates;

• Material changes affecting employment availability;

• Any Engagement arising from an Introduction.

Failure to disclose an Engagement may constitute a material breach of these Terms.

16. NON-CIRCUMVENTION

The Employer shall not:

• Circumvent the Platform;

• Conceal Engagements;

• Avoid Placement Fee obligations;

• Assist others in avoiding applicable fees;

• Misrepresent Remuneration information.

Detailed non-circumvention obligations applicable to Job Match Services are contained within Schedule A.

17. VERIFICATION, BACKGROUND & HISTORY CHECK SERVICES

Background & History Check Services are governed by Schedule B.

The Employer acknowledges that:

• Certain Services may require consent;

• Verification activities may involve third parties; 

• Verification reports may contain information obtained from external sources; 

• Verification reports are not guarantees. 

The Employer remains responsible for independent evaluation of all information received.

18. EMPLOYEE VERIFICATION

While HomeEmployNG undertakes reasonable efforts to verify Job Seekers, Candidates, and Employees, the Employer remains responsible for independently assessing:

• The suitability of the Candidate or Employee for the intended role;

• The Candidate’s skills, qualifications, experience, and competence;

• The Candidate’s character, conduct, and compatibility with the Employer’s household or workplace;

• The appropriateness of remuneration and employment terms;

• The Candidate’s ability to perform the duties and responsibilities required by the Employer.

19. PERSONAL SAFETY

The Employer shall exercise reasonable caution when:

• Arranging or attending interviews with Candidates;

• Inviting Candidates or Employees into private residences or workplaces;

• Extending employment offers or entering into employment arrangements;

• Sharing personal, family, household, financial, or other sensitive information.

HomeEmployNG may provide guidance and facilitate introductions but does not guarantee the personal safety, conduct, actions, or behaviour of any Candidate, Job Seeker, or Employee before, during or after online or offline interactions.

20. WARRANTY PERIOD ACCESS

Warranty Period Access applicable to Candidate placements is governed by Schedule A. The Employer acknowledges that Warranty Period Access constitutes the sole remedy available in respect of unsuccessful placements covered under Schedule A.

21. REFUNDS

Refund eligibility shall be governed by:

• These Terms; 

• Refund & Cancellation Policy; 

• Applicable Service Schedules. 

Unless expressly stated otherwise, fees become non-refundable once Services commence.

22. PRIVACY AND DATA PROTECTION

The collection, processing, disclosure, storage, retention, and deletion of Personal Information shall be governed by the Privacy Policy. The Employer consents to processing necessary for provision of Services.

The Employer shall process Candidate information in accordance with:

• HomeEmployNG Privacy Policy; 

• Nigerian Data Protection Act 2023; 

• Applicable data protection laws. 

The Employer shall not misuse Candidate information.

23. INTELLECTUAL PROPERTY

All Platform intellectual property remains the exclusive property of HomeEmployNG or its licensors.

The Employer receives a limited, revocable, non-transferable licence to access and use the Platform.

24. DISCLAIMERS

HomeEmployNG provides Services on an "AS IS" and "AS AVAILABLE" basis.

HomeEmployNG does not guarantee:

• Employment outcomes; 

• Candidate suitability; 

• Candidate availability; 

• Successful placements; 

• Availability of replacement Candidates; 

• Completeness of third-party reports. 

Additional disclaimers applicable to specific Services are contained within the relevant Service Schedules.

25. LIMITATION OF LIABILITY

To the fullest extent permitted by law, HomeEmployNG shall not be liable for:

• Candidate misconduct; 

• Employee misconduct; 

• Employment disputes; 

• Loss of employment;

• Loss of earnings;

• Workplace incidents;

• Theft; 

• Fraud; 

• Property damage; 

• Personal injury; 

• Failed placements; 

• Inaccuracies in third-party reports; 

• Indirect losses; 

• Consequential losses. 

Aggregate liability shall not exceed the greater of:

• NGN 1; or 

• Fees paid by the Employer during the three (3) months preceding the event giving rise to the claim. 

26. INDEMNITY

The Employer shall indemnify and hold harmless HomeEmployNG from claims arising from:

• Employer misconduct; 

• Job Seeker misconduct; 

• Employment law violations; 

• Workplace incidents; 

• Misrepresentation;

• Fraudulent information;

• Breach of these Terms;

• Violation of applicable laws;

• Misuse of Candidate information; 

27. FORCE MAJEURE

Neither party shall be liable for delays or failures caused by events beyond reasonable control including:

• Natural disasters; 

• Epidemics; 

• Civil unrest; 

• Internet outages; 

• Government actions; 

• Labour disputes; 

• Telecommunications failures; 

• War; 

• Terrorism. 

28. SUSPENSION AND TERMINATION

HomeEmployNG may suspend or terminate access where:

• Fraud or criminal activity is suspected; 

• False information is provided; 

• Verification fails;

• Fees remain unpaid; 

• Safety concerns arise; 

• These Terms are violated. 

Termination shall not affect accrued obligations.

29. COMPLAINTS AND DISPUTES

Complaints shall be handled in accordance with the HomeEmployNG Complaints & Dispute Resolution Policy. The parties shall first attempt good-faith negotiation before commencing formal proceedings.

30. GOVERNING LAW

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

31. DISPUTE RESOLUTION

Any dispute arising under these Terms shall:

1. First be referred to good-faith negotiation; 

2. If unresolved, proceed to mediation in Lagos State, Nigeria; 

3. If mediation fails, be referred to the courts of competent jurisdiction in Nigeria. 

32. JURISDICTION

The courts of Lagos State and the Federal Republic of Nigeria shall have exclusive jurisdiction over disputes arising from these Terms.

33. CHANGES TO THESE TERMS

HomeEmployNG may amend these Terms periodically. Revised Terms shall become effective upon publication unless otherwise stated.

Continued use of the Platform constitutes acceptance of revised Terms.

34. 30. CONTACT INFORMATION

HomeEmployNG
Invention Innovation Ideas Ltd
37 Campbell Street
Lagos Island
Lagos State
Nigeria

Support: support@homeemployng.com
Privacy: privacy@homeemployng.com
Security: security@homeemployng.com
Compliance: compliance@homeemployng.com 

35. ENTIRE AGREEMENT

These Terms, together with:

1. Schedule A – Job Match Service; 

2. Schedule B – Background & History Check Service; 

3. Privacy Policy; 

4. Acceptable Use Policy; 

5. Security Standards & Information Security Policy; 

6. Data Retention & Deletion Policy;

7. Refund & Cancellation Policy; 

8. Complaints & Dispute Resolution Policy; 

constitute the entire agreement between HomeEmployNG and the Employer regarding use of the Platform.

36. ACCEPTANCE

By creating an Employer account, subscribing to Services, creating Employment Campaigns, requesting verification, background & history check services, interviewing Candidates, engaging Employees, or otherwise using the Platform, the Employer acknowledges that it has read, understood, and agreed to these Terms.

END OF HOMEEMPLOYNG EMPLOYER TERMS OF SERVICE (VERSION 2.02)

Documents forming part of this Agreement:

• Employer Terms of Service v2.02

• Schedule A – Job Match Service Schedule v1.0

• Schedule B – Background & History Check Service Schedule v1.0

• Privacy Policy v2.01

• Acceptable Use Policy v2.01

• Security Standards & Information Security Policy v2.01

• Data Retention & Deletion Policy v1.0

• Refund & Cancellation Policy v1.0

• Complaints & Dispute Resolution Policy v1.0

37. PURPOSE

This Schedule governs the provision and use of the HomeEmployNG Job Match Service. This Schedule forms part of and is incorporated into the HomeEmployNG Employer Terms of Service ("Terms").

By creating a User or Employer account, creating or updating a Campaign, reviewing job opportunities, initiating or responding to interview requests, initiating employment offers, or otherwise using the Job Match Service, the Employer agrees to be bound by:

• The Employer Terms of Service; 

• This Schedule; 

• Privacy Policy; 

• Acceptable Use Policy; 

• Security Standards & Information Security Policy; 

• Refund & Cancellation Policy; 

• Complaints & Dispute Resolution Policy. 

In the event of inconsistency between the Terms and this Schedule, this Schedule shall prevail solely in relation to the Job Match Service.

38. DEFINITIONS

For purposes of this Schedule:

“Candidate or Job Seeker” Means any individual introduced by HomeEmployNG to the Employer for possible Engagement through the HomeEmployNG Platform, network, employees, representatives, tools, databases, agents, related services, or authorised agents.

“Employee” Means any Candidate who is engaged, employed, retained, contracted, appointed, or otherwise utilised by the Employer following an Introduction.

“Employer“ Means any individual, household, family, organisation, company, firm, representative, subsidiary, affiliate, or associated entity that registers as an Employer on the Platform and receives Candidate Introductions.

“Engagement“ Means the employment, retention, use, appointment, engagement, contracting, consulting, temporary assignment, probationary appointment, domestic service arrangement, or utilisation of a Candidate: On a permanent basis; On a temporary basis; Under a contract of service; Under a contract for services; Through a franchise arrangement; Through a partnership arrangement; Through an intermediary; Through a Candidate-owned company; Through any direct or indirect arrangement. 

“Introduction“ Means:

1. the Employer's interview of a Candidate in person, by telephone, online meeting, video conference, messaging platform, or other communication channel following a search, recommendation, referral, or matching activity through HomeEmployNG; or

2. the provision to the Employer of: Candidate Profiles; Curriculum vitae; Candidate information; Candidate contact details; Candidate recommendations; Candidate availability information;

which directly or indirectly result in an Engagement.

“Remuneration“ Includes: Salary; Wages; Bonuses; Commissions; Housing benefits; Accommodation; Transport allowances; Living allowances; Incentive payments; Signing bonuses; Employment benefits; Taxable emoluments; Non-taxable emoluments; Any other monetary or non-monetary compensation. 

“Subscription Fee“ Means the fee payable for access to Job Match Service functionality.

“Placement Fee“ Means the fee payable where an Introduction results in an Engagement.

“Employment Campaign“ Means a recruitment request, vacancy advertisement, employment requirement, or job offer created through the Platform.

“Warranty Period Access“ Means replacement-search access granted under Section 56 of this Schedule.

39. DESCRIPTION OF SERVICE

The Job Match Service is an online recruitment and employment facilitation service provided by HomeEmployNG. The Service is designed to assist Employers in identifying, evaluating, interviewing, and engaging suitable Candidates.

The Service may include: Employer account registration; Employment Campaign creation; Candidate profile aggregation; Candidate profile presentation; Candidate recommendation; Candidate matching; Candidate shortlisting; Candidate searching; Interview requests; Interview scheduling; Candidate communications; Employment offer facilitation; Employment engagement facilitation. 

By creating a User Account, Employer account, Employment Campaign, shortlist, interview request, employment offer, or using any Job Match Service functionality, the Employer agrees to these Terms, this Schedule and all applicable fees.

40. NATURE OF THE SERVICE

The Job Match Service is a recruitment assistance and technology-enabled matching service.

HomeEmployNG:

• Does not employ Candidates; 

• Does not guarantee employment outcomes; 

• Does not guarantee Candidate availability; 

• Does not guarantee Candidate suitability; 

• Does not guarantee successful placements. 

The Employer remains solely responsible for:

• Recruitment decisions; 

• Employment decisions; 

• Candidate assessment; 

• Employment contracts; 

• Workplace management. 

41. SUBSCRIPTION FEES

1. Subscription Access

Subscription Fees provide access to Job Match Service functionality through the HomeEmployNG Platform. Unless otherwise stated, subscriptions provide access for a period of three (3) months.

Subscription Fees are published at:

https://homeemployng.com/pricing.html

and may be revised periodically.

2. Subscription Fee Terms

Subscription Fees:

• Are payable in advance; 

• Are non-transferable; 

• Are non-refundable after activation; 

• Expire automatically at the end of the subscription period unless renewed. 

Unused subscription periods do not qualify for refunds or credits.

42. PLACEMENT FEES

1. Placement Fee Amount

Where an Introduction results in an Engagement, the Employer shall pay a Placement Fee equal to:

• 10% of the Employee's first-year (12 month) gross Remuneration exclusive of VAT

or such other rate published by HomeEmployNG from time to time.

2. Fixed/Short-Term Engagements

Where an Engagement is for a fixed term or duration of less than twelve (12) months, the Placement Fee shall nevertheless be calculated as ten per cent (10%) of the Employee’s equivalent annual gross Remuneration, exclusive of VAT, as if the Engagement were to continue for a full twelve (12) month period. For the purposes of this calculation, the Employee’s remuneration shall be annualised based on the agreed remuneration rate applicable at the commencement of the Engagement.

3. Reporting Obligations

The Employer shall:

1. Notify HomeEmployNG immediately upon making an offer of Engagement.

2. Notify HomeEmployNG immediately upon acceptance of an offer.

3. Provide details of:

• Remuneration; 

• Benefits; 

• Start date; 

• Contract duration. 

4. Provide any additional information reasonably required for Placement Fee calculation.

4. Invoice and Payment Timing

No Placement Fee shall become payable until the Employee commences the Engagement. Upon commencement of the Engagement:

• HomeEmployNG shall issue an invoice; 

• The Placement Fee shall become due; 

• Payment shall be made within seven (7) days of invoice. 

5. Late Payment

HomeEmployNG reserves the right to charge interest on unpaid invoices exceeding thirty (30) days. Interest shall accrue at:

• 4% per annum above the prevailing Central Bank of Nigeria Monetary Policy Rate

or such other rate permitted by law.

6. Continuing Fee Obligation

Placement Fee obligations remain applicable notwithstanding:

• Subsequent resignation;

• Termination of employment;

• Change in employment conditions;

• Employer dissatisfaction;

• Employee dissatisfaction;

• Disengagement after commencement.

7. Taxes

Unless otherwise stated, all fees are exclusive of VAT and applicable taxes.

43. WARRANTY PERIOD ACCESS

1. Waiver of Additional Placement Fees During Warranty Period

Where an Employer has paid the applicable Placement Fee in full for an Employee and becomes eligible for Warranty Period Access under these Terms, HomeEmployNG shall waive any additional Placement Fee in respect of one replacement Candidate engaged through the Platform during the Warranty Period. This waiver is intended to protect the Employer's investment in the original Placement Fee and to facilitate the replacement of an Employee whose Engagement has terminated under circumstances qualifying for warranty coverage.

For the avoidance of doubt:

1. the waiver shall apply only where the original Placement Fee has been paid in full and is not overdue or disputed;

2. the waiver shall apply only to one replacement Candidate engaged during the Warranty Period;

3. any subsequent replacement Candidate, or any Candidate engaged after the expiry of the Warranty Period, shall attract the applicable Placement Fee then in effect; and

4. the waiver does not entitle the Employer to any refund, credit, cash payment, extension of the Warranty Period, or transfer of the benefit to another Employer, Engagement, or Employment Campaign.

2. Eligibility

Warranty Period Access shall apply where an Engagement terminates within twelve (12) weeks of commencement solely due to:

• Employee misconduct; 

• Employee incompetence; 

• Employee unsuitability. 

3. Scope

Subject to these Terms, HomeEmployNG shall provide the Employer with access to the Service equivalent to the Standard Subscription Plan for the duration of the Warranty Period. During this period, the Employer may search for, review, shortlist, interview, and engage a replacement Candidate through the Platform.

Where the Placement Fee for the terminated Employee has been duly paid, no additional Placement Fee shall be payable in respect of one replacement Candidate engaged by the Employer during the Warranty Period.

4. Duration

Warranty Period Access shall commence on the commencement date of the terminated Employee's Engagement and shall not exceed three (3) months from that date.

Where the Employer holds an active subscription that expires during the Warranty Period, HomeEmployNG shall continue to provide Warranty Period Access upon expiry of such subscription. For the avoidance of doubt, under no circumstances shall Warranty Period Access extend beyond three (3) months from the commencement date of the terminated Employee's Engagement.

5. Limitation

Warranty Period Access:

• Is non-transferable; 

• Is not renewable; 

• Is not extendable; 

• Shall not restart due to subsequent replacement hires. 

For avoidance of doubt, there shall be only one Warranty Period Access arising from any original Engagement.

6. Exclusions

Warranty Period Access shall not apply where termination occurs:

• Due to Employer fault; 

• Due to redundancy; 

• Due to relocation; 

• Due to changed circumstances; 

• For reasons unrelated to Employee fault. 

44. INTRODUCTIONS AND NON-CIRCUMVENTION

1. Acknowledgement

The Employer acknowledges that HomeEmployNG introduces Candidates to Employers through its Platform, network, agents, employees, tools, databases, matching systems, and related services, and that HomeEmployNG is entitled to applicable fees arising from Introductions and Engagements.

2. Confidentiality of Introductions

Candidate Introductions are confidential. The Employer shall not disclose Candidate information to third parties for the purpose of avoiding Placement Fees.

3. Indirect Engagements

Where Candidate information is disclosed to a third party and such disclosure results in an Engagement within twelve (12) months of Introduction, the Employer shall remain liable for Placement Fees.

4. Non-Circumvention Obligations

The Employer shall not:

• Circumvent, bypass, avoid, undermine, or attempt to avoid payment of applicable fees;

• Directly or indirectly enter into, negotiate, facilitate, conceal, or continue an Engagement with a Candidate introduced through the Platform without notifying HomeEmployNG;

• Use information, profiles, contact details, interviews, referrals, introductions, messages, shortlist information, or connections obtained through the Platform to complete an Engagement outside the Platform process;

• Assist any Employer, Candidate, Agent, Employee, or third party in avoiding applicable fees;

• Misrepresent Remuneration or Engagement terms.

5. Twelve-Month Protection Period

Any Engagement occurring within twelve (12) months of an Introduction shall remain subject to Placement Fees whether the Engagement occurs:

• Directly; 

• Indirectly; 

• Formally;

• Informally;

• Verbally;

• In writing;

• Temporarily;

• Permanently;

• Part-time;

• Full-time;

• On probation;

• Through affiliates; 

• Through family members; 

• Through subsidiaries; 

• Through associated entities; 

• Through agents; 

• Through third parties. 

6. Circumvention Remedies

Where HomeEmployNG reasonably determines that circumvention has occurred, HomeEmployNG may:

• Suspend, restrict, or terminate the Employer account;

• Recover unpaid fees;

• Recover losses, damages, costs, and expenses;

• Withhold matching services, referrals, interviews, or future Engagement opportunities;

• Disclose relevant information to affected Employers, Agents, or lawful authorities where reasonably necessary;

• Pursue any remedy available under applicable law.

7. Investigation Rights

HomeEmployNG may investigate suspected circumvention and request supporting employment, Remuneration, or engagement information where reasonably necessary for audit, compliance, enforcement, or verification purposes.

8. Unknown Remuneration

Where actual Remuneration is unknown, HomeEmployNG may calculate Placement Fees using:

• Comparable market rates; 

• Industry benchmarks; 

• Information reasonably available to HomeEmployNG. 

Such determination shall be prima facie evidence of applicable Remuneration unless the Employer provides satisfactory evidence to the contrary.

45. OPERATOR OBLIGATIONS

HomeEmployNG shall use reasonable efforts to:

• Operate the Job Match Service; 

• Maintain Candidate databases; 

• Facilitate Candidate matching; 

• Present Candidate Profiles; 

• Conduct preliminary Candidate screening; 

• Capture identity documentation; 

• Capture verification information; 

• Facilitate interviews; 

• Facilitate employment introductions. 

HomeEmployNG does not guarantee successful placements.

46. EMPLOYER OBLIGATIONS

The Employer shall provide accurate information regarding:

• Job requirements; 

• Working conditions; 

• Salary offers; 

• Employment terms; 

• Accommodation arrangements; 

• Start dates; 

• Professional requirements; 

• Legal requirements. 

The Employer shall bear responsibility for:

• Interview-related expenses; 

• Candidate transportation costs where applicable; 

• Medical examinations; 

• Additional investigations requested by the Employer. 

47. CANDIDATE SUITABILITY

HomeEmployNG shall use reasonable efforts to verify:

• Candidate identity; 

• Candidate qualifications; 

• Candidate experience; 

• Candidate willingness to work. 

Final verification remains the responsibility of the Employer. The Employer shall independently assess:

• References; 

• Referees; 

• Guarantors; 

• Medical reports; 

• Security reports; 

• Work permits; 

• Legal eligibility; 

• Suitability for employment. 

48. PERSONAL SAFETY

The Employer shall exercise reasonable caution when:

• Arranging or attending interviews with Candidates;

• Inviting Candidates or Employees into private residences or workplaces;

• Extending employment offers or entering into employment arrangements;

• Sharing personal, family, household, financial, or other sensitive information.

HomeEmployNG may provide guidance and facilitate introductions but does not guarantee the personal safety, conduct, actions, or behaviour of any Candidate, Job Seeker, or Employee before, during or after online or offline interactions.

49. DISCLAIMERS

HomeEmployNG endeavours to:

• Obtain Candidate information accurately; 

• Verify information reasonably available; 

• Present suitable Candidates. 

However, HomeEmployNG does not warrant:

• Candidate suitability; 

• Candidate honesty; 

• Candidate future conduct; 

• Candidate performance; 

• Employment success. 

The Employer remains solely responsible for hiring decisions.

50. LIABILITY

HomeEmployNG shall not be liable for any act, omission, misconduct, negligence, default, or unlawful conduct of any Candidate, Employer, Employee, Job Seeker, third party, or their respective agents, representatives, contractors, successors, or assigns, including but not limited to:

• Candidate misconduct; 

• Employee misconduct; 

• Theft; 

• Fraud; 

• Negligence; 

• Property damage; 

• Personal injury; 

• Failed placements; 

• Failure to introduce suitable Candidates; 

• Employment disputes;

• Any consequential, incidental, indirect, special, punitive, or economic loss arising from or related to any Engagement, introduction, interview, interaction, or relationship facilitated through the Platform.

HomeEmployNG does not act as:

• Guarantor; 

• Reference; 

• Surety; 

for any Candidate, Employee, Employer, Agent, or User. Where lawful authorities require assistance, HomeEmployNG may cooperate and provide information in accordance with applicable laws.

51. REFUNDS

Subscription Fees and Placement Fees are governed by the HomeEmployNG Refund & Cancellation Policy. Unless expressly stated otherwise:

• Subscription Fees are non-refundable after activation; 

• Placement Fees are non-refundable; 

• Warranty Period Access constitutes the Employer's sole remedy in relation to unsuccessful placements. 

52. ACCEPTANCE

By using the Job Match Service, the Employer acknowledges that it has read, understood, and agreed to this Schedule.

53. PURPOSE

This Schedule governs the provision and use of the HomeEmployNG Background & History Check Service. This Schedule forms part of and is incorporated into the HomeEmployNG Employer Terms of Service ("Terms").

By requesting, purchasing, accessing, reviewing, or relying upon any Background & History Check Service, the Employer agrees to be bound by:

• The Employer Terms of Service; 

• This Schedule; 

• Privacy Policy; 

• Acceptable Use Policy; 

• Security Standards & Information Security Policy; 

• Data Retention & Deletion Policy; 

• Refund & Cancellation Policy; 

• Complaints & Dispute Resolution Policy; 

• Applicable laws and regulations. 

In the event of inconsistency between the Terms and this Schedule, this Schedule shall prevail solely in relation to the Background & History Check Service.

54. DEFINITIONS

For purposes of this Schedule:

“Candidate” Means any Job Seeker, Candidate, prospective Employee, current Employee, contractor, domestic worker, or individual submitted by the Employer for verification, screening, or reporting services.

“Employer” Means any individual, household, family, organisation, company, representative, subsidiary, affiliate, or associated entity that requests and pays for the Background & History Check Service.

“Report” Means any document, opinion, verification result, confirmation, assessment, screening output, investigation result, reference check, or information provided through the Background & History Check Service.

“Service” Means the Background & History Check Service governed by this Schedule.

“Verification Provider” Means any third-party organisation, institution, government agency, security provider, medical provider, educational institution, referee, guarantor, or other person engaged in connection with preparation of a Report.

“Consent” Means informed, voluntary, specific, and legally valid authorisation provided by the Candidate permitting the collection, verification, processing, disclosure, and sharing of information necessary for provision of the Service.

55. DESCRIPTION OF SERVICE

The Background & History Check Service enables Employers to request verification, screening, validation, investigation, and reporting services in respect of Candidates.

The purpose of the Service is to assist Employers in obtaining, verifying, validating, and assessing information relating to a Candidate's identity, background, qualifications, employment history, references, conduct, and other relevant matters to support recruitment, engagement, retention, safeguarding, risk management, and employment-related decision-making.

The Service may include:

• Identity Verification; 

• Online Registration Verification; 

• Employment History Verification; 

• Employment Reference Checks; 

• Character Reference Checks; 

• Educational Verification; 

• Professional Qualification Verification; 

• Guarantor Verification; 

• Home and Family Verification; 

• Residential Address Verification; 

• Medical Reports; 

• Security Reports; 

• Police Reports; 

• Criminal Background Checks; 

• Social Media Screening; 

• Credit Checks (where lawful); 

• Safeguarding Checks; 

• Other lawful verification activities. 

The exact scope of any Service shall depend on the checks requested and paid for by the Employer.

56. NATURE OF THE SERVICE

The Service provides information, verification results, assessments, and reports intended to support Employer decision-making.

The Service:

• Does not guarantee suitability; 

• Does not guarantee honesty; 

• Does not guarantee future conduct; 

• Does not guarantee employability; 

• Does not constitute legal advice; 

• Does not constitute medical advice; 

• Does not constitute security advice. 

Reports are intended as decision-support tools only. The Employer remains solely responsible for employment decisions and all actions taken based upon any Report.

57. CONSENT REQUIREMENTS

1. Candidate Consent

The Service shall only be performed where:

• Candidate Consent has been obtained; or 

• Another lawful basis exists under applicable law. 

Where consent is required by law, HomeEmployNG may refuse to commence or continue verification activities until appropriate consent has been obtained.

2. Withdrawal of Consent

Where a Candidate withdraws consent:

• Verification activities may cease; 

• Reports may be incomplete; 

• HomeEmployNG shall not be liable for any resulting delay or limitation of Service. 

58. SERVICE FEES

1. Applicable Fees

The Employer agrees to pay all fees associated with the requested Service.

Fees may apply to:

• Identity Verification; 

• Reference Checks; 

• Educational Verification; 

• Guarantor Verification; 

• Home Verification; 

• Medical Reports; 

• Police Reports; 

• Security Reports; 

• Custom Investigations; 

• Other requested Reports. 

Current pricing is published at:

https://homeemployng.com/pricing.html

HomeEmployNG may revise fees periodically.

2. Payment Terms

Unless otherwise agreed:

• Fees are payable in advance; 

• Processing may not commence until payment is received; 

• Taxes and statutory charges may apply. 

3. No Refunds

Service Fees become non-refundable once:

• Processing commences; 

• Verification activities commence; 

• Third-party providers are engaged; 

• Data collection begins. 

Refunds shall otherwise be governed by the Refund & Cancellation Policy.

59. OPERATOR OBLIGATIONS

HomeEmployNG shall use reasonable efforts to:

• Coordinate requested verification activities; 

• Obtain information lawfully; 

• Engage competent Verification Providers; 

• Deliver Reports within reasonable timeframes; 

• Maintain confidentiality; 

• Protect Personal Information; 

• Comply with applicable privacy laws. 

HomeEmployNG shall not be required to perform any verification activity that is unlawful, impracticable, unsafe, or impossible to complete.

60. EMPLOYER OBLIGATIONS

The Employer shall:

• Provide accurate information; 

• Clearly specify requested checks; 

• Pay all applicable fees; 

• Obtain Candidate cooperation where necessary; 

• Comply with applicable privacy laws; 

• Use Reports only for lawful purposes; 

• Maintain confidentiality of Reports. 

The Employer shall not:

• Misuse Reports; 

• Redistribute Reports to unauthorised persons; 

• Use Reports for unlawful discrimination; 

• Alter Reports. 

61. CANDIDATE OBLIGATIONS

Where participating in the Service, the Candidate agrees:

• To participate voluntarily; 

• To provide accurate information; 

• To cooperate with lawful verification activities; 

• To attend interviews where reasonably required; 

• To provide supporting documentation where required. 

The Candidate acknowledges that information obtained through the Service may be disclosed to the Employer.

62. REPORTS AND REFERENCES

Reports may be prepared using information obtained from:

• The Candidate; 

• Referees; 

• Guarantors; 

• Educational institutions; 

• Employers; 

• Government agencies; 

• Security agencies; 

• Medical providers; 

• Third-party databases; 

• Verification Providers. 

The accuracy, completeness, and timeliness of such information depend significantly on third-party cooperation and data quality.

63. SUITABILITY OF REPORTS

HomeEmployNG shall use reasonable efforts to ensure that requested Reports are:

• Relevant; 

• Appropriate; 

• Lawfully obtained; 

• Professionally prepared. 

However, HomeEmployNG does not warrant that any Report is:

• Complete; 

• Error-free; 

• Definitive; 

• Suitable for every purpose. 

The Employer shall independently assess the relevance and suitability of each Report.

64. CONFIDENTIALITY

Reports and verification results are confidential.

The Employer shall:

• Restrict access to authorised personnel; 

• Maintain appropriate safeguards; 

• Prevent unauthorised disclosure; 

• Comply with applicable privacy laws. 

Reports may contain sensitive personal information and shall be handled accordingly.

65. DATA PROTECTION

Information processed through the Service shall be handled in accordance with:

• HomeEmployNG Privacy Policy; 

• Nigerian Data Protection Act 2023; 

• Applicable privacy laws; 

• HomeEmployNG Security Standards & Information Security Policy. 

HomeEmployNG may retain records in accordance with the Data Retention & Deletion Policy.

66. REPORT DELIVERY TIMEFRAMES

HomeEmployNG shall endeavour to deliver Reports within reasonable timeframes. However, delivery may be affected by:

• Candidate responsiveness; 

• Third-party responsiveness; 

• Government agency processing times; 

• Security agency processing times; 

• Public holidays; 

• Technical failures; 

• Events beyond reasonable control. 

Delivery time estimates are not guarantees.

67. DISCLAIMERS

HomeEmployNG endeavours to obtain and provide information accurately and promptly. However, HomeEmployNG does not guarantee:

• Accuracy; 

• Completeness; 

• Reliability; 

• Timeliness; 

• Suitability; 

of information supplied by third parties. The Employer shall independently verify any information considered material to employment decisions.

68. LIMITATION OF LIABILITY

HomeEmployNG shall not be liable for:

• Inaccuracies in Reports; 

• Omissions in Reports; 

• Delays in Reports; 

• Third-party failures; 

• Government agency errors; 

• Referee inaccuracies; 

• Guarantor inaccuracies; 

• Candidate misrepresentations; 

• Employment decisions made by the Employer. 

HomeEmployNG's liability shall remain subject to the limitations contained in the Employer Terms of Service.

69. THIRD-PARTY PROVIDERS

HomeEmployNG may engage third-party Verification Providers. The Employer acknowledges that:

• Third-party providers operate independently; 

• HomeEmployNG does not control their operations; 

• HomeEmployNG cannot guarantee their performance; 

• HomeEmployNG is not responsible for their acts or omissions except to the extent required by law. 

70. NO EMPLOYMENT RECOMMENDATION

The Service does not constitute:

• A recommendation to hire; 

• A recommendation to terminate; 

• A guarantee of suitability; 

• A guarantee of honesty; 

• A guarantee of future conduct. 

All employment decisions remain solely the responsibility of the Employer.

71. REGULATORY AND LAW ENFORCEMENT REQUESTS

HomeEmployNG may disclose information where required:

• By law; 

• By court order; 

• By lawful regulatory request; 

• By law enforcement authorities. 

Such disclosures may occur without prior notice where permitted by law.

72. ACCEPTANCE

By requesting, purchasing, accessing, reviewing, or relying upon any Background & History Check Service, the Employer acknowledges that it has read, understood, and agreed to this Schedule.

73. INTRODUCTION

HomeEmployNG.com ("HomeEmployNG", "Platform", "Application", "Service", “We”, “Us”) is owned and operated by:

Invention Innovation Ideas Ltd

37 Campbell Street

Lagos Island

Lagos State

Nigeria

Email: support@homeemployng.com

This Privacy Policy explains how HomeEmployNG collects, processes, stores, protects, discloses, transfers, and otherwise handles Personal Information obtained through the Platform and related Services.

This Policy applies to:

• Employers

• Job Seekers

• Candidates

• Employees

• Agents

• Guarantors

• Referees

• Website Visitors

• Any other User of the Platform

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

74. OUR PRIVACY COMMITMENT

HomeEmployNG is committed to protecting Personal Information in accordance with:

• Nigerian Data Protection Act (NDPA) 2023

• Regulations and directives issued by the Nigeria Data Protection Commission (NDPC)

• Applicable labour and employment laws

• Other applicable privacy and data protection legislation

We apply the principles of:

• Lawfulness

• Fairness

• Transparency

• Purpose Limitation

• Data Minimisation

• Accuracy

• Storage Limitation

• Integrity

• Confidentiality

• Accountability

75. DEFINITIONS

1. Personal Information

Any information that identifies or can reasonably identify an individual.

Examples include:

• Name

• Date of birth

• Photograph

• Email address

• Telephone number

• Residential address

• Government-issued identification

• Employment history

• Verification records

2. Sensitive Personal Information

Information requiring enhanced protection, including:

• Biometric information

• Medical information

• Criminal background information

• Government-issued identification records

• Verification reports

• Geolocation records

3. Processing

Any operation performed on Personal Information including:

• Collection

• Recording

• Storage

• Use

• Disclosure

• Transmission

• Analysis

• Deletion

• Destruction

76. INFORMATION WE COLLECT

1. Information Provided Directly By Users

1. Account Information

• Full name

• Username

• Password

• Date of birth

• Gender

• Contact information

2. Employment Information

• Skills

• Qualifications

• Certifications

• Work experience

• Employment preferences

• Salary expectations

• References

3. Verification Information

• Passport photographs

• Selfies

• Government-issued identification

• Guarantor information

• Address verification information

• Biometric information

4. Employer Information

• Employment campaign information

• Household information

• Job requirements

• Salary offers

• Work schedules

• Work conditions

2. Automatically Collected Information

When using the Platform, we may automatically collect:

• IP address

• Device identifiers

• Browser information

• Operating system information

• Language preferences

• Session information

• Usage statistics

• Search activity

• Login timestamps

• Approximate location information

3. Information From Third Parties

We may obtain information from:

• Verification providers

• Identity verification partners

• Public databases

• Law enforcement agencies

• Educational institutions

• Previous employers

• Referees

• Guarantors

• Credit and security reporting providers

77. PURPOSES OF PROCESSING

We process Personal Information to:

1. Platform Operations

• Create accounts

• Authenticate users

• Facilitate recruitment services

• Enable candidate matching

• Enable communication between users

2. Verification and Trust

• Identity verification

• Background screening

• Fraud prevention

• Security monitoring

• Risk assessment

3. Service Improvement

• Product development

• Analytics

• User experience enhancement

• Performance optimisation

4. Customer Support

• Resolve complaints

• Respond to enquiries

• Investigate disputes

5. Legal Compliance

• Comply with legal obligations

• Cooperate with authorities

• Resolve disputes

• Enforce contractual rights

6. Marketing

• Where permitted by law:

• Newsletters

• Product updates

• Promotions

• Events

• Surveys

Users may opt out of marketing communications at any time.

78. LAWFUL BASIS FOR PROCESSING

We process Personal Information on one or more of the following legal grounds:

1. Consent

Where you have expressly consented.

2. Contractual Necessity

Where processing is necessary to provide Services.

3. Legal Obligation

Where processing is required by law.

4. Legitimate Interests

Including:

• Platform security

• Fraud prevention

• Service improvement

• Business administration

5. Vital Interests

Where necessary to protect the life, safety, or welfare of an individual.

79. AUTOMATED MATCHING AND PROFILING

HomeEmployNG uses automated systems to assist with:

• Candidate matching

• Candidate ranking

• Job recommendations

• Verification scoring

• Risk assessments

These systems support recruitment decisions but do not make final employment decisions. Employers remain solely responsible for hiring decisions. Users acknowledge and consent to such automated processing where required for the operation of the Platform.

80. INFORMATION SHARING

We share Personal Information only where necessary and lawful.

1. Sharing With Employers

Candidate information may be disclosed to Employers for:

• Candidate searches

• Shortlisting

• Interview arrangements

• Employment discussions

• Verification activities

2. Sharing With Job Seekers

Employer information may be disclosed where necessary to:

• Facilitate interviews

• Facilitate employment

• Enable onboarding

3. Sharing With Service Providers

We may share information with:

• Cloud hosting providers

• Payment processors

• Verification partners

• Security providers

• Customer support providers

Such providers are contractually required to protect Personal Information.

4. Legal Disclosure

We may disclose information where required:

• By law

• By court order

• By lawful regulatory request

• To prevent fraud

• To protect rights and safety

81. PROFILE VISIBILITY AND PUBLICATION OF INFORMATION

1. Candidate Profiles

The following information may be visible to Employers:

• Skills

• Qualifications

• Certifications

• Work experience

• Languages spoken

• Employment preferences

• Profile photograph

• General location information

• Verification status indicators

The following information shall not ordinarily be disclosed without consent or lawful basis:

• Government-issued identification numbers

• Telephone numbers

• Email addresses

• Residential addresses

• Biometric records

• Verification reports

2. Employer Campaigns

The following information may be visible to Job Seekers:

• Street name (where applicable)

• Area or suburb

• City

• State

• Country

• Job requirements

• Salary information

• Working conditions

Personally identifiable information shall not ordinarily be disclosed without consent or lawful basis.

3. Interviews and Employment

Where a User proceeds to:

• Interview stage;

• Employment discussions; or

• Employment contracts;

additional Personal Information may be disclosed where necessary and with appropriate consent or lawful basis.

82. CHILD SAFEGUARDING AND VULNERABLE PERSONS

Because the Platform facilitates employment involving the care of:

• Children

• Elderly persons

• Persons living with disabilities

HomeEmployNG may impose enhanced verification, screening, and information processing requirements. Additional information may be collected where reasonably necessary to protect vulnerable persons.

83. INTERNATIONAL DATA TRANSFERS

HomeEmployNG may utilise service providers located outside Nigeria. Where Personal Information is transferred internationally, we shall implement reasonable safeguards designed to ensure an appropriate level of protection consistent with applicable law.

84. COOKIES AND TRACKING TECHNOLOGIES

We may use:

• Cookies

• Analytics technologies

• Session technologies

• Security monitoring technologies

• Advertising technologies

to improve security, functionality, performance, and user experience. Users may manage cookie preferences through browser settings.

85. DATA RETENTION

Personal Information is retained only for as long as reasonably necessary to:

• Provide Services

• Meet legal obligations

• Resolve disputes

• Prevent fraud

• Protect legitimate interests

At the expiration of applicable retention periods, information may be:

• Deleted

• Anonymised

• Archived securely

86. DATA SECURITY

HomeEmployNG employs administrative, technical, and physical safeguards including:

• Encryption

• Access controls

• Security monitoring

• Vulnerability management

• Logging

• Incident response procedures

No method of transmission or storage can guarantee absolute security.

87. DATA BREACH MANAGEMENT

Where a Personal Data Breach occurs, HomeEmployNG shall:

• Investigate the incident;

• Assess risks;

• Notify affected users where required;

• Notify regulators where required;

• Implement corrective actions.

88. YOUR RIGHTS

Subject to applicable law, you may request:

1. Access

Access to Personal Information.

2. Rectification

Correction of inaccurate information.

3. Erasure

Deletion of Personal Information.

4. Restriction

Restriction of processing.

5. Objection

Objection to processing.

6. Portability

Transfer of Personal Information in a structured format.

7. Withdrawal of Consent

Withdrawal of previously granted consent.

89. DATA SUBJECT REQUESTS

Requests relating to privacy rights may be submitted to:

Data Protection Officer

Email: privacy@homeemployng.com

HomeEmployNG shall respond within the timeframe prescribed by applicable law. We may request identity verification before fulfilling requests.

90. MINORS

The Platform is intended only for persons aged 18 years and above. We do not knowingly collect Personal Information from minors. Where such information is identified, reasonable steps shall be taken to delete it.

91. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services. HomeEmployNG is not responsible for the privacy practices of third parties. Users are encouraged to review third-party privacy policies before providing Personal Information.

92. CHANGES TO THIS POLICY

HomeEmployNG may revise this Privacy Policy periodically. Material changes may be communicated through:

• Email notices

• Platform notifications

• Website announcements

Continued use of the Platform after publication constitutes acceptance of the revised Policy.

93. DATA PROTECTION OFFICER

Privacy enquiries may be directed to:

Data Protection Officer

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Email: privacy@homeemployng.com

94. CONTACT US

1. General enquiries:

Email: support@homeemployng.com

2. Privacy enquiries:

Email: privacy@homeemployng.com

3. Security enquiries:

Email: security@homeemployng.com

95. ACCEPTANCE

By accessing or using HomeEmployNG services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

96. PURPOSE

This Acceptable Use Policy ("AUP") establishes the standards of conduct governing access to and use of the HomeEmployNG platform, website, mobile applications, systems, databases, communication channels, and related services ("Platform").

The objectives of this Policy are to:

• Protect users of the Platform;

• Promote lawful and ethical conduct;

• Protect vulnerable persons;

• Preserve trust within the HomeEmployNG ecosystem;

• Protect the confidentiality, integrity, and availability of Platform resources;

• Support compliance with applicable laws and regulations.

This Policy forms part of the HomeEmployNG Terms of Service and applies to all Users.

97. APPLICATION

This Policy applies to:

• Employers;

• Job Seekers;

• Candidates;

• Employees;

• Agents;

• Referees;

• Guarantors;

• Contractors;

• Service Providers;

• Visitors;

• Any individual or entity using the Platform.

98. GENERAL PRINCIPLES

Users shall:

• Act honestly and in good faith;

• Provide accurate information;

• Respect the rights of others;

• Use the Platform only for lawful purposes;

• Respect privacy and confidentiality;

• Comply with all applicable laws;

• Conduct themselves professionally.

Users remain responsible for all activities conducted through their accounts.

99. ACCOUNT SECURITY

Users shall:

• Maintain strong passwords;

• Protect login credentials;

• Enable Multi-Factor Authentication where available;

• Monitor account activity;

• Report suspected account compromise immediately.

Users shall not:

• Share accounts;

• Sell accounts;

• Transfer accounts;

• Allow unauthorised access;

• Circumvent authentication mechanisms.

100. PROFILE AUTHENTICITY

Users shall ensure that all submitted information is:

• Accurate;

• Complete;

• Current;

• Truthful;

• Lawfully obtained.

Users shall not:

• Create fake profiles;

• Create duplicate profiles;

• Use fictitious identities;

• Impersonate another person;

• Misrepresent qualifications;

• Misrepresent experience;

• Submit forged credentials;

• Submit fraudulent references;

• Submit altered verification documents.

HomeEmployNG reserves the right to verify submitted information and remove inaccurate profiles.

101. PROFESSIONAL CONDUCT

Users shall interact respectfully and professionally.

Users shall not engage in:

• Harassment;

• Bullying;

• Intimidation;

• Threats;

• Abuse;

• Defamation;

• Hate speech;

• Offensive communications;

• Discriminatory conduct.

102. EMPLOYER CONDUCT

Employers shall not:

• Offer unlawful employment;

• Misrepresent employment opportunities;

• Misrepresent remuneration;

• Require unlawful services;

• Exploit workers;

• Withhold agreed remuneration;

• Subject workers to abusive conditions;

• Request unlawful surrender of personal identification documents.

Employers shall provide:

• Safe working conditions;

• Respectful treatment;

• Compliance with applicable laws.

103. JOB SEEKER CONDUCT

Job Seekers shall not:

• Misrepresent qualifications;

• Misrepresent work experience;

• Conceal material information;

• Submit false references;

• Commit fraud;

• Steal property;

• Damage Employer property;

• Abuse Employers or household members.

Job Seekers shall maintain professional conduct at all times.

104. PROTECTION OF VULNERABLE PERSONS

Special care shall be exercised where engagements involve:

• Children;

• Elderly persons;

• Persons living with disabilities;

• Other vulnerable individuals.

Users shall not:

• Exploit vulnerable persons;

• Engage in abusive conduct;

• Conceal safeguarding concerns;

• Circumvent enhanced screening procedures.

HomeEmployNG reserves the right to impose additional safeguards and verification requirements.

105. ANTI-DISCRIMINATION

Users shall not unlawfully discriminate on the basis of:

• Race;

• Ethnicity;

• Nationality;

• Religion;

• Disability;

• Gender;

• Marital status;

• Age;

• Language;

• Other legally protected characteristics.

Nothing in this Policy prevents lawful role-specific requirements permitted by law.

106. PROHIBITED CONTENT

Users shall not upload, publish, transmit, distribute, or make available content that is considered:

Illegal Content

• Violates laws;

• Encourages criminal conduct;

• Facilitates fraud.

Harmful Content

• Promotes violence;

• Promotes abuse;

• Encourages self-harm;

• Encourages exploitation.

Offensive Content

• Pornographic material;

• Sexually explicit material;

• Obscene material;

• Hate speech;

• Racist content;

• Discriminatory content.

Deceptive Content

• False advertisements;

• Fraudulent offers;

• Fake testimonials;

• Misleading information.

Intellectual Property Violations

• Copyright infringement;

• Trademark infringement;

• Unauthorised use of proprietary material.

107. PRIVACY AND CONFIDENTIALITY

Users shall respect the privacy rights of others.

Users shall not:

• Publish personal information without lawful basis;

• Share confidential information without authorisation;

• Disclose verification reports without permission;

• Collect personal information unlawfully;

• Use personal information for unrelated purposes.

Information obtained through the Platform shall only be used for legitimate recruitment, employment, verification, or related purposes.

108. CANDIDATE INFORMATION PROTECTION

Candidate information supplied through HomeEmployNG remains confidential.

Employers shall not:

• Sell Candidate information;

• Share Candidate information with third parties;

• Use Candidate information for unrelated purposes;

• Retain Candidate information longer than reasonably necessary.

109. VERIFICATION INTEGRITY

Users shall not:

• Tamper with verification processes;

• Alter reports;

• Submit fraudulent verification documents;

• Influence referees improperly;

• Misrepresent screening results.

Interference with verification processes may result in immediate suspension.

110. RECRUITMENT FEE CIRCUMVENTION

Users shall not:

• Circumvent HomeEmployNG fee structures;

• Conceal Engagements;

• Use introductions obtained through the Platform to avoid fees;

• Use third parties to avoid Agency Fees or Placement Fees;

• Misrepresent remuneration information.

Any Engagement occurring within twelve (12) months following an Introduction remains subject to applicable fees under the Terms of Service.

111. PLATFORM ABUSE

Users shall not:

• Interfere with Platform operations;

• Circumvent Platform controls;

• Attempt unauthorised access;

• Access information without permission;

• Exploit software vulnerabilities;

• Disrupt services;

• Interfere with other users.

112. MALICIOUS SOFTWARE

Users shall not upload, distribute, or transmit:

• Malware;

• Viruses;

• Worms;

• Trojan horses;

• Ransomware;

• Spyware;

• Malicious scripts;

• Harmful code.

113. AUTOMATED ACCESS

Without prior written approval, Users shall not:

• Use bots;

• Use crawlers;

• Use scrapers;

• Use automated harvesting tools;

• Extract Platform data in bulk.

Reasonable indexing by authorised search engines may be permitted.

114. SPAM AND UNSOLICITED COMMUNICATIONS

Users shall not:

• Send spam;

• Conduct phishing attacks;

• Send chain messages;

• Send unsolicited bulk communications;

• Conduct unauthorised marketing campaigns.

115. INTELLECTUAL PROPERTY

Users shall not:

• Copy proprietary content;

• Reverse engineer software;

• Remove copyright notices;

• Use HomeEmployNG trademarks without permission;

• Republish Platform content without authorisation.

116. SECURITY REPORTING

Users who identify:

• Security vulnerabilities;

• Unauthorised access;

• Fraud attempts;

• Security incidents;

should promptly report such matters to:

security@homeemployng.com

Users shall not exploit vulnerabilities beyond what is necessary to demonstrate their existence.

117. INVESTIGATIONS

HomeEmployNG reserves the right to investigate suspected violations of this Policy.

Investigations may include:

• Review of account activity;

• Review of communications;

• Review of submitted content;

• Verification of information;

• Cooperation with law enforcement agencies.

118. ENFORCEMENT

Where HomeEmployNG determines that a User has violated this Policy, HomeEmployNG may:

• Issue warnings;

• Remove content;

• Restrict Platform functionality;

• Suspend accounts;

• Terminate accounts;

• Recover unpaid fees;

• Recover damages;

• Report matters to authorities;

• Pursue legal remedies.

Enforcement actions may be taken without prior notice where necessary to protect users or the Platform.

119. REPORTING VIOLATIONS

Suspected violations may be reported to:

Compliance Team

Email: compliance@homeemployng.com

Support: support@homeemployng.com

Reports should contain sufficient information to enable investigation.

120. CHANGES TO THIS POLICY

HomeEmployNG may amend this Policy periodically. Updated versions shall become effective upon publication unless otherwise stated. Continued use of the Platform constitutes acceptance of revised versions.

121. CONTACT INFORMATION

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Compliance: compliance@homeemployng.com

Privacy: privacy@homeemployng.com

Security: security@homeemployng.com

Support: support@homeemployng.com

122. ACCEPTANCE

By accessing or using the HomeEmployNG Platform, Users acknowledge that they have read, understood, and agree to comply with this Acceptable Use Policy.

123. PURPOSE

This Security Standards & Information Security Policy ("Security Policy") establishes the security principles, governance framework, standards, controls, and procedures adopted by HomeEmployNG to protect information entrusted to the Platform.

The objectives of this Policy are to ensure:

• Confidentiality;

• Integrity;

• Availability;

• Accountability;

• Privacy;

• Resilience;

of information assets and technology systems used in connection with HomeEmployNG services.

124. ORGANISATION DETAILS

The HomeEmployNG Platform is owned and operated by:

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Security Contact:

security@homeemployng.com

125. SCOPE

This Policy applies to:

• HomeEmployNG systems;

• Applications;

• Databases;

• Websites;

• Cloud services;

• Employees;

• Contractors;

• Consultants;

• Vendors;

• Service providers;

• Users who interact with Platform systems.

126. SECURITY OBJECTIVES

HomeEmployNG seeks to ensure that information assets remain:

• Confidential - Accessible only to authorised individuals.

• Accurate - Protected against unauthorised modification.

• Available - Accessible when required for legitimate purposes.

• Traceable - Supported by appropriate logging and accountability mechanisms.

• Protected - Handled in accordance with privacy and data protection laws.

127. GOVERNING PRINCIPLES

HomeEmployNG security controls are guided by:

• Nigerian Data Protection Act (NDPA) 2023;

• NDPC regulations and guidance;

• ISO 27001 principles;

• NIST Cybersecurity Framework principles;

• OWASP Application Security Standards;

• Industry-recognised cybersecurity practices.

128. INFORMATION SECURITY GOVERNANCE

1. Management Commitment

Management shall:

• Support information security initiatives;

• Allocate reasonable resources;

• Review security risks;

• Monitor compliance;

• Promote security awareness.

2. Security Responsibilities Matrix

Executive Management

Responsible for:

• Security governance;

• Risk oversight;

• Policy approval.

Information Security Function

Responsible for:

• Security operations;

• Monitoring;

• Incident management;

• Security assessments.

Compliance and Privacy Function

Responsible for:

• Data protection compliance;

• Privacy oversight;

• Regulatory coordination.

Employees and Contractors

Responsible for:

• Compliance with policies;

• Protection of information assets;

• Prompt reporting of incidents.

Third-Party Providers

Responsible for:

• Maintaining agreed security controls;

• Protecting HomeEmployNG information;

• Complying with contractual security requirements.

129. INFORMATION ASSET MANAGEMENT

HomeEmployNG shall maintain reasonable controls for identifying and protecting information assets including:

• User information;

• Verification records;

• Background reports;

• Employment records;

• Financial records;

• System configurations;

• Authentication credentials.

Information assets shall be protected according to their classification.

130. INFORMATION CLASSIFICATION

Information shall be classified into the following categories:

1. Public

Approved for unrestricted disclosure.

Examples:

• Marketing materials;

• Public announcements.

2. Internal

Intended for internal operational use.

Examples:

• Internal procedures;

• Administrative communications.

3. Confidential

Requires restricted access.

Examples:

• User information;

• Employment information;

• Financial records.

4. Restricted

Requires enhanced protection.

Examples:

• Identity documents;

• Biometric records;

• Verification reports;

• Security credentials;

• Authentication secrets.

131. HUMAN RESOURCE SECURITY

1. Personnel Screening

Personnel may be subject to:

• Identity verification;

• Employment verification;

• Educational verification;

• Criminal background screening;

• Reference checks.

Where legally permissible.

2. Confidentiality Obligations

Personnel shall execute:

• Confidentiality agreements;

• Acceptable Use acknowledgements;

• Security obligations documentation.

before receiving access to sensitive information.

3. Security Awareness

Personnel shall receive periodic training regarding:

• Information security;

• Data protection;

• Privacy obligations;

• Social engineering;

• Phishing;

• Password security;

• Incident reporting.

132. ACCESS CONTROL

1. Least Privilege

Access shall be limited to the minimum level necessary to perform assigned duties.

2. Role-Based Access Control

Access permissions shall be assigned according to:

• Job role;

• Business need;

• Risk level.

3. Access Approval

Access to sensitive systems requires authorisation.

4. Access Reviews

Access rights shall be reviewed periodically.

5. Access Revocation

Access shall be revoked promptly when:

• Employment ends;

• Contracts expire;

• Security concerns arise;

• Access is no longer required.

133. PASSWORD SECURITY

Passwords shall:

• Contain at least twelve (12) characters;

• Include upper- and lower-case letters;

• Include numbers;

• Include special characters where supported.

Users shall not:

• Share passwords;

• Reuse known compromised passwords;

• Store passwords insecurely.

134. MULTI-FACTOR AUTHENTICATION

Multi-Factor Authentication (MFA) shall be required where technically feasible for:

• Administrative accounts;

• Privileged accounts;

• Security-sensitive functions.

Users are strongly encouraged to enable MFA where available.

135. NETWORK SECURITY

HomeEmployNG utilises layered security controls including:

• Firewalls;

• Network segmentation;

• Traffic filtering;

• Intrusion detection;

• Intrusion prevention;

• Monitoring systems.

Access to sensitive systems is restricted to authorised users.

136. APPLICATION SECURITY

Applications shall be developed and maintained using secure development practices.

Controls may include:

• Secure coding standards;

• Code reviews;

• Security testing;

• Dependency management;

• Vulnerability assessments;

• Penetration testing.

137. OWASP SECURITY CONTROLS

HomeEmployNG seeks to mitigate common web application risks including:

• SQL Injection;

• Cross-Site Scripting (XSS);

• Cross-Site Request Forgery (CSRF);

• Authentication weaknesses;

• Session hijacking;

• Security misconfiguration;

• Broken access control.

138. ENDPOINT SECURITY

Company-managed devices shall:

• Run supported operating systems;

• Maintain current security updates;

• Use anti-malware protections;

• Encrypt sensitive information;

• Automatically lock after inactivity.

Lost or stolen devices must be reported immediately.

139. ENCRYPTION

1. Data In Transit

Sensitive information transmitted across public networks shall be protected using industry-standard encryption protocols including TLS or successor technologies.

2. Data At Rest

Sensitive information may be protected using industry-standard encryption algorithms.

Examples include:

• Identity documents;

• Verification records;

• Authentication data;

• Background reports.

140. LOGGING AND MONITORING

HomeEmployNG may maintain:

• Access logs;

• Authentication logs;

• Security logs;

• Administrative logs;

• Audit logs.

Logs may be used for:

• Security monitoring;

• Compliance;

• Incident investigations;

• Operational support.

141. SECURITY INCIDENT MANAGEMENT

1. Incident Reporting

Security incidents should be reported immediately to:

security@homeemployng.com

2. Incident Classification

Incidents may be classified as:

Critical

Significant impact on systems, users, or data.

High

Serious but contained impact.

Medium

Limited operational impact.

Low

Minor impact requiring routine response.

3. Incident Response Lifecycle

Security incidents shall generally follow:

1. Detection

2. Assessment

3. Containment

4. Eradication

5. Recovery

6. Post-Incident Review

142. DATA BREACH MANAGEMENT

Where a Personal Data Breach occurs, HomeEmployNG may:

• Investigate the incident;

• Assess risks;

• Notify affected individuals;

• Notify regulators;

• Implement corrective measures.

Notifications shall be made where required by law.

143. BACKUP AND RECOVERY

HomeEmployNG performs periodic backups to support:

• Disaster recovery;

• Data restoration;

• Business continuity.

Backup data is protected against unauthorised access.

144. BUSINESS CONTINUITY

HomeEmployNG maintains procedures intended to support continuity of operations during disruptive events.

Examples include:

• Infrastructure failures;

• Cyber-attacks;

• Natural disasters;

• Utility outages.

145. DISASTER RECOVERY

Recovery measures may include:

• Data restoration;

• System recovery;

• Infrastructure replacement;

• Service restoration.

Recovery priorities shall be based upon business impact.

146. PHYSICAL SECURITY

1. Workplace Security

Access to sensitive areas is restricted to authorised personnel.

Controls may include:

• Visitor management;

• Access logs;

• Locked storage;

• Surveillance measures.

2. Cloud Infrastructure Security

HomeEmployNG may utilise cloud service providers that maintain:

• Physical security controls;

• Environmental protections;

• Access controls;

• Redundancy mechanisms.

147. THIRD-PARTY RISK MANAGEMENT

Third-party providers may be subject to:

• Security assessments;

• Confidentiality obligations;

• Data protection obligations;

• Contractual security requirements.

HomeEmployNG seeks to engage providers that maintain security standards consistent with our own.

148. RESPONSIBLE VULNERABILITY DISCLOSURE

HomeEmployNG encourages responsible reporting of security vulnerabilities.

Reports should be submitted to:

security@homeemployng.com

Researchers shall not:

• Access user information unnecessarily;

• Disrupt services;

• Exploit vulnerabilities beyond demonstrating their existence.

HomeEmployNG will make reasonable efforts to review and address confirmed vulnerabilities.

149. DATA PROTECTION AND PRIVACY

Personal Information shall be processed in accordance with:

• HomeEmployNG Privacy Policy;

• NDPA 2023;

• Applicable data protection laws.

Security controls shall be designed to support privacy protection obligations.

150. INTERNATIONAL DATA TRANSFERS

Where information is transferred outside Nigeria, HomeEmployNG shall implement reasonable safeguards designed to ensure appropriate protection of Personal Information.

151. USER SECURITY RESPONSIBILITIES

Users should:

• Protect passwords;

• Enable MFA where available;

• Protect devices;

• Monitor account activity;

• Report suspicious behaviour;

• Exercise caution regarding phishing attacks.

Users remain responsible for securing their own devices and networks.

152. COMPLIANCE AND AUDIT

HomeEmployNG may periodically:

• Conduct security reviews;

• Perform vulnerability assessments;

• Conduct audits;

• Review compliance with this Policy.

Corrective actions may be implemented where necessary.

153. POLICY VIOLATIONS

Violations of this Policy may result in:

• Account restrictions;

• Account suspension;

• Termination of access;

• Disciplinary action;

• Legal proceedings;

• Regulatory reporting.

154. LIMITATION OF SECURITY GUARANTEES

While HomeEmployNG employs reasonable safeguards, no system can guarantee absolute security.

Users acknowledge that:

• Cybersecurity risks evolve continuously;

• Internet communications involve inherent risks;

• Security incidents may occur despite reasonable precautions.

155. POLICY REVIEW

This Policy shall be reviewed periodically and updated where necessary to reflect:

• Regulatory developments;

• Security threats;

• Technological changes;

• Operational requirements.

156. CONTACT INFORMATION

Information Security Team

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Security: security@homeemployng.com

Privacy: privacy@homeemployng.com

Support: support@homeemployng.com

157. ACCEPTANCE

By accessing or using HomeEmployNG services, Users acknowledge that they have read, understood, and accepted this Security Standards & Information Security Policy.

158. PURPOSE

This Data Retention & Deletion Policy ("Policy") establishes the principles, standards, and procedures governing the retention, archival, anonymisation, deletion, and destruction of information processed by HomeEmployNG.

The objectives of this Policy are to:

• Protect Personal Information;

• Comply with applicable legal and regulatory obligations;

• Minimise unnecessary data retention;

• Support operational, contractual, and legal requirements;

• Reduce privacy and security risks;

• Define retention periods for information assets.

159. APPLICATION

This Policy applies to:

• Employers;

• Job Seekers;

• Candidates;

• Employees;

• Agents;

• Referees;

• Guarantors;

• Contractors;

• Platform Users;

• Employees and representatives of HomeEmployNG.

It applies to information stored in:

• Databases;

• Applications;

• Cloud services;

• File storage systems;

• Backups;

• Email systems;

• Physical records.

160. GOVERNING PRINCIPLES

HomeEmployNG shall retain information only for as long as reasonably necessary to:

• Provide Services;

• Fulfil contractual obligations;

• Meet legal obligations;

• Resolve disputes;

• Prevent fraud;

• Protect legitimate business interests.

Information that is no longer required shall be:

• Deleted;

• Anonymised; or

• Securely destroyed.

161. LEGAL AND REGULATORY BASIS

Retention decisions may be influenced by:

• Nigerian Data Protection Act (NDPA) 2023;

• Tax and accounting requirements;

• Employment and labour obligations;

• Contractual obligations;

• Litigation risks;

• Regulatory investigations;

• Fraud prevention requirements.

Where multiple retention obligations apply, the longest applicable lawful retention period may be used.

162. RETENTION CATEGORIES

Information shall generally be classified into the following categories:

User Account Information

Information required to operate user accounts.

Employment Information

Information relating to recruitment, matching, interviews, placements, and employment activities.

Verification Information

Identity verification, screening, and background check records.

Financial Information

Payments, invoices, fees, subscriptions, and accounting records.

Security Information

Security logs, authentication logs, and incident records.

Marketing Information

Marketing preferences, campaign participation, and communication records.

163. RETENTION SCHEDULE

1. User Accounts

• Active Accounts: Retained for the duration of account activity.

• Closed Accounts: Retained for Seven (7) years following account closure unless a longer retention period is required by law or litigation.

Examples:

• Profile information;

• Contact information;

• Registration records;

• User preferences.

2. Employment Campaign Records

Retained for:

Seven (7) years from campaign closure

Examples:

• Job descriptions;

• Campaign requirements;

• Candidate shortlists;

• Interview records.

3. Candidate Profiles

Retained for:

Seven (7) years from account closure unless deletion is required by law.

Examples:

• Qualifications;

• Experience records;

• Employment preferences;

• Profile information.

4. Employment Placement Records

Retained for:

Seven (7) years from placement completion or termination

Examples:

• Employment offers;

• Acceptance records;

• Placement information;

• Agency fee calculations;

• Placement fee calculations.

5. Verification Records

Retained for:

Seven (7) years from verification completion

Examples:

• Identity verification records;

• Address verification reports;

• Guarantor verification records;

• Reference checks.

6. Criminal Background Reports

Retained for:

Seven (7) years from verification completion

subject to applicable laws and contractual obligations.

7. Referee and Guarantor Information

Retained for:

Seven (7) years from completion of verification activities

unless earlier deletion is required by law.

8. Financial Records

Retained for:

Seven (7) years

Examples:

• Invoices;

• Receipts;

• Payment confirmations;

• Subscription records;

• Agency fee records;

• Placement fee records.

9. Tax Records

Retained for:

Seven (7) years

or longer where required by law.

10. Customer Support Records

Retained for:

Five (5) years

Examples:

• Complaints;

• Support tickets;

• Customer enquiries.

11. Marketing Information

Retained for:

Three (3) years after last interaction

unless consent is withdrawn earlier.

Examples:

• Newsletter subscriptions;

• Promotional preferences;

• Survey participation.

12. Security Logs

Retained for:

Twelve (12) months

unless required for investigations or legal proceedings.

Examples:

• Login records;

• Authentication logs;

• Access logs.

13. Security Incident Records

Retained for:

Seven (7) years

Examples:

• Incident investigations;

• Security reports;

• Data breach documentation.

14. Audit Records

Retained for:

Seven (7) years

Examples:

• Compliance reviews;

• Audit reports;

• Risk assessments.

15. Backup Data

• Operational Backups

Retained for:

Ninety (90) days

unless otherwise required for business continuity purposes.

• Archived Backups

Retained in accordance with the retention period applicable to the underlying information.

164. LEGAL HOLD

Where information becomes relevant to:

• Litigation;

• Investigations;

• Regulatory reviews;

• Law enforcement requests;

• Dispute resolution;

HomeEmployNG may suspend normal deletion schedules.

Information subject to Legal Hold shall be retained until the hold is formally released.

165. ACCOUNT DELETION REQUESTS

Users may request deletion of Personal Information in accordance with applicable laws.

HomeEmployNG may refuse or delay deletion where retention remains necessary for:

• Legal obligations;

• Fraud prevention;

• Dispute resolution;

• Regulatory compliance;

• Enforcement of contractual rights.

166. ANONYMISATION

Where continued retention of information is desirable for:

• Analytics;

• Statistical purposes;

• Product development;

• Business intelligence;

HomeEmployNG may anonymise information so that individuals can no longer be identified. Anonymised information may be retained indefinitely.

167. DELETION METHODS

Electronic records may be deleted through:

• Secure deletion;

• Logical deletion;

• Cryptographic destruction;

• Overwriting procedures.

Physical records may be destroyed through:

• Shredding;

• Incineration;

• Secure disposal services.

Deletion methods shall be appropriate to the sensitivity of the information.

168. DATA SUBJECT RIGHTS

Individuals may submit requests regarding:

• Access;

• Correction;

• Deletion;

• Restriction of processing;

• Objection to processing;

• Data portability.

Requests should be directed to:

privacy@homeemployng.com

169. THIRD-PARTY PROCESSORS

Where information is processed by third-party providers, HomeEmployNG shall seek to ensure that retention and deletion practices are consistent with:

• Applicable laws;

• Contractual requirements;

• This Policy.

170. RESPONSIBILITIES

1. Management

Responsible for:

• Policy approval;

• Oversight;

• Resource allocation.

2. Information Security Function

Responsible for:

• Technical implementation;

• Secure deletion controls;

• Monitoring compliance.

3. Compliance and Privacy Function

Responsible for:

• Regulatory compliance;

• Privacy oversight;

• Data subject requests.

4. Employees and Contractors

Responsible for:

• Following retention requirements;

• Protecting information assets;

• Reporting potential violations.

171. POLICY VIOLATIONS

Failure to comply with this Policy may result in:

• Access restrictions;

• Disciplinary action;

• Contract termination;

• Legal action;

• Regulatory reporting.

172. POLICY REVIEW

This Policy shall be reviewed periodically and updated where necessary to reflect:

• Legal developments;

• Regulatory requirements;

• Operational changes;

• Technological developments.

173. CONTACT INFORMATION

Data Protection Officer

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Privacy: privacy@homeemployng.com

Security: security@homeemployng.com

Support: support@homeemployng.com

174. ACCEPTANCE

By accessing or using HomeEmployNG services, Users acknowledge that their information may be retained, archived, anonymised, and deleted in accordance with this Policy.

175. PURPOSE

This Refund & Cancellation Policy ("Policy") establishes the circumstances under which:

• Services may be cancelled;

• Refunds may be requested;

• Refunds may be approved;

• Credits may be issued;

for products and services offered through the HomeEmployNG Platform.

This Policy forms part of:

• Employer Terms of Service;

• Job Seeker Terms of Service;

• Any other applicable agreements governing use of HomeEmployNG services.

176. GENERAL PRINCIPLES

HomeEmployNG provides digital services, recruitment services, verification services, subscription services, and employment facilitation services.

Because many services are performed immediately upon purchase or involve the allocation of operational resources, not all payments are refundable.

Refund eligibility depends on:

• The type of service purchased;

• Whether the service has been used;

• Whether work has commenced;

• Applicable laws;

• The circumstances surrounding the request.

177. CANCELLATION OF ACCOUNTS

Users may request account closure at any time.

Account closure:

• Does not automatically entitle the User to a refund;

• Does not extinguish outstanding payment obligations;

• Does not affect fees already earned by HomeEmployNG.

Account deletion and information retention shall be governed by the HomeEmployNG Data Retention & Deletion Policy.

178. EMPLOYER SUBSCRIPTION FEES

1. 4.1 Prior to Activation

Where a subscription is purchased but has not been activated and no Services have been consumed, HomeEmployNG may, at its sole discretion, approve a refund request.

2. After Activation

Once any of the following occurs:

• Subscription activation;

• Profile access;

• Candidate viewing;

• Campaign creation;

• Candidate matching;

• Platform usage;

Subscription Fees become non-refundable.

3. Subscription Expiry

Unused subscription periods expire at the end of the applicable subscription term.

No refund shall be provided for:

• Unused subscription time;

• Failure to use subscription benefits;

• Lack of hiring activity.

179. JOB SEEKER REGISTRATION FEES

Registration Fees are generally non-refundable because they cover:

• Registration processing;

• Profile creation;

• Verification administration;

• Platform onboarding.

Refunds may only be considered where:

• Duplicate payments occurred;

• HomeEmployNG is unable to provide the purchased service;

• Refund is required by law.

180. JOB SEEKER SUBSCRIPTION FEES

Job Seeker Subscription Fees become non-refundable once:

• Access is granted;

• Features become available;

• Services commence.

Unused subscriptions do not qualify for refunds.

181. VERIFICATION FEES

Verification Fees are generally non-refundable once:

• Verification processing has commenced;

• Verification requests have been submitted to service providers;

• Verification activities have been performed.

This applies even where:

• Verification results are unfavourable;

• Employment is not secured;

• Placement does not occur.

182. PLACEMENT FEES

Placement Fees become fully earned when a Candidate accepts an Engagement resulting from an Introduction.

Placement Fees are non-refundable. This applies regardless of:

• Subsequent resignation;

• Termination of employment;

• Changes in circumstances;

• Employer dissatisfaction.

The Employer's sole remedy shall be the Warranty Period Access described in the Employer Terms of Service.

183. AGENCY FEES

Agency Fees become fully earned upon successful Engagement resulting from an Introduction.

Agency Fees are non-refundable. This applies regardless of:

• Subsequent resignation;

• Termination of employment;

• Changes in employment conditions;

• Employer conduct;

• Employee conduct.

184. DUPLICATE PAYMENTS

Where duplicate payments are confirmed, HomeEmployNG may:

• Refund the duplicate amount; or

• Apply the duplicate amount as account credit.

Users must notify HomeEmployNG promptly after identifying duplicate payments.

185. BILLING ERRORS

Where HomeEmployNG determines that a billing error has occurred, HomeEmployNG may:

• Issue a refund;

• Issue a credit;

• Correct the billing error.

Appropriate supporting documentation may be required.

186. SERVICE UNAVAILABILITY

Where HomeEmployNG is unable to provide a purchased Service due solely to circumstances within its control, HomeEmployNG may, at its sole discretion:

• Issue a full refund;

• Issue a partial refund;

• Provide service credits;

• Provide alternative services.

187. FRAUDULENT PAYMENTS

HomeEmployNG reserves the right to:

• Suspend transactions;

• Refuse refunds;

• Investigate payments;

• Reverse transactions where legally permitted;

where fraud, chargeback abuse, or unauthorised activity is suspected.

188. CHARGEBACKS

Users should contact HomeEmployNG before initiating chargebacks through financial institutions.

Where a chargeback is initiated:

• HomeEmployNG may suspend the associated account;

• HomeEmployNG may contest improper chargebacks;

• Access to Services may be restricted pending resolution.

189. REFUND REQUEST PROCEDURE

Refund requests must be submitted in writing to:

billing@homeemployng.com

The request should include:

• Full name;

• Account information;

• Transaction reference;

• Payment date;

• Reason for request;

• Supporting documentation.

190. REVIEW OF REQUESTS

HomeEmployNG shall review refund requests on a case-by-case basis. Additional information may be requested before a determination is made. Submission of a refund request does not guarantee approval.

191. APPROVED REFUNDS

Where approved, refunds may be made through:

• Original payment method;

• Bank transfer;

• Platform credit;

as determined by HomeEmployNG.

Processing times may vary depending on:

• Financial institutions;

• Payment providers;

• Verification requirements.

192. ACCOUNT CREDITS

In certain circumstances HomeEmployNG may provide account credits instead of cash refunds.

Credits:

• Have no cash value unless required by law;

• Are non-transferable;

• May expire if unused.

193. NON-REFUNDABLE SERVICES

Unless required by law, the following are generally non-refundable:

• Registration Fees;

• Subscription Fees after activation;

• Verification Fees after processing begins;

• Placement Fees;

• Agency Fees;

• Background screening fees;

• Administrative fees;

• Service fees already earned.

194. EXCEPTIONS REQUIRED BY LAW

Nothing in this Policy shall restrict any rights or remedies that cannot lawfully be excluded under applicable laws.

Where a mandatory legal right to refund exists, such right shall prevail over this Policy.

195. POLICY VIOLATIONS

Refund requests arising from:

• Fraud;

• Misrepresentation;

• Circumvention of fees;

• Abuse of Platform services;

may be denied.

196. CHANGES TO THIS POLICY

HomeEmployNG may revise this Policy periodically. Updated versions become effective upon publication unless otherwise stated. Continued use of the Platform constitutes acceptance of the revised Policy.

197. CONTACT INFORMATION

Billing and Accounts Team

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Billing: billing@homeemployng.com

Support: support@homeemployng.com

198. ACCEPTANCE

By purchasing or using any HomeEmployNG service, Users acknowledge that they have read, understood, and agreed to this Refund & Cancellation Policy.

199. PURPOSE

This Complaints & Dispute Resolution Policy ("Policy") establishes the procedures through which complaints, grievances, disputes, appeals, and concerns relating to HomeEmployNG services may be reported, investigated, managed, and resolved.

The objectives of this Policy are to:

• Promote fair treatment of Users;

• Provide transparent complaint handling procedures;

• Facilitate prompt dispute resolution;

• Reduce unnecessary escalation of conflicts;

• Encourage amicable settlement of disputes;

• Support compliance with legal and regulatory obligations.

200. APPLICATION

This Policy applies to:

• Employers;

• Job Seekers;

• Candidates;

• Employees;

• Agents;

• Referees;

• Guarantors;

• Contractors;

• Service Providers;

• Other Users of the Platform.

This Policy applies to disputes arising from:

• Platform usage;

• Recruitment activities;

• Verification services;

• Employment introductions;

• Subscription services;

• Agency Fees;

• Placement Fees;

• Privacy matters;

• Security matters;

• Service delivery issues.

201. GUIDING PRINCIPLES

HomeEmployNG shall seek to handle complaints in a manner that is:

• Fair: Treating all parties impartially.

• Timely: Responding within reasonable timeframes.

• Transparent: Providing clear information regarding processes and outcomes.

• Confidential: Protecting information shared during investigations.

• Proportionate: Applying responses appropriate to the circumstances.

• Independent: Ensuring decisions are based on available evidence.

202. TYPES OF COMPLAINTS

Complaints may include:

1. Service Complaints

• Delays;

• Service quality concerns;

• System issues.

2. Recruitment Complaints

• Candidate conduct;

• Employer conduct;

• Recruitment process concerns.

3. Verification Complaints

• Verification disputes;

• Screening concerns;

• Reference disputes.

4. Billing Complaints

• Subscription charges;

• Agency Fees;

• Placement Fees;

• Refund requests.

5. Privacy Complaints

• Data protection concerns;

• Unauthorised disclosures;

• Data subject rights issues.

6. Security Complaints

• Account compromise;

• Fraud attempts;

• Security incidents.

7. Policy Violations

• Harassment;

• Discrimination;

• Misconduct;

• Fraud.

203. INFORMAL RESOLUTION

Before submitting a formal complaint, Users are encouraged to attempt reasonable informal resolution where appropriate. Examples include:

• Clarifying misunderstandings;

• Requesting additional information;

• Contacting customer support.

Informal resolution is not required where:

• Fraud is suspected;

• Safety concerns exist;

• Harassment is alleged;

• Serious misconduct is alleged.

204. SUBMITTING A COMPLAINT

Complaints should be submitted in writing to:

complaints@homeemployng.com

A complaint should include:

• Full name;

• Account information;

• Contact information;

• Description of the complaint;

• Relevant dates;

• Supporting documentation;

• Desired resolution.

Anonymous complaints may be investigated where sufficient information is available.

205. COMPLAINT ACKNOWLEDGEMENT

HomeEmployNG shall seek to acknowledge receipt of complaints within:

Five (5) Business Days of receipt.

Acknowledgement does not imply acceptance of the complaint.

206. PRELIMINARY REVIEW

Following receipt, HomeEmployNG may:

• Request additional information;

• Clarify issues;

• Assess urgency;

• Determine the appropriate handling process.

Complaints may be categorised according to severity and risk.

207. INVESTIGATION PROCESS

Where investigation is required, HomeEmployNG may:

• Review records;

• Review communications;

• Review account activity;

• Interview relevant parties;

• Obtain supporting documentation;

• Consult subject matter experts.

Investigations shall be conducted in a manner appropriate to the nature of the complaint.

208. USER COOPERATION

Users involved in investigations shall:

• Provide accurate information;

• Cooperate reasonably;

• Avoid misleading investigators;

• Preserve relevant evidence.

Failure to cooperate may affect the outcome of an investigation.

209. INTERIM ACTIONS

Where necessary to protect Users, HomeEmployNG may implement temporary measures including:

• Account restrictions;

• Account suspension;

• Removal of content;

• Restriction of platform functionality;

• Temporary access limitations.

Interim actions do not constitute a final determination.

210. RESOLUTION OF COMPLAINTS

Following investigation, HomeEmployNG may:

• Dismiss the complaint;

• Uphold the complaint;

• Partially uphold the complaint;

• Provide clarification;

• Recommend corrective actions;

• Apply enforcement measures.

Where appropriate, resolutions may include:

• Account corrections;

• Service credits;

• Policy guidance;

• Account restoration;

• Refunds where permitted under applicable policies.

211. TARGET RESOLUTION TIMEFRAME

HomeEmployNG shall seek to resolve complaints within:

Thirty (30) Business Days of receipt.

Complex matters may require additional time. Where delays occur, affected parties may be informed accordingly.

212. APPEALS

A User who is dissatisfied with a complaint outcome may submit an appeal.

Appeals should:

• Be submitted within fourteen (14) days of notification of the decision;

• Identify the disputed findings;

• Provide supporting information.

Appeals should be submitted to:

appeals@homeemployng.com

213. APPEAL REVIEW

Appeals may be reviewed by personnel not directly involved in the original investigation where reasonably practicable.

Following review, HomeEmployNG may:

• Affirm the original decision;

• Modify the decision;

• Reverse the decision;

• Conduct additional investigation.

Appeal decisions shall ordinarily be final within HomeEmployNG's internal process.

214. PRIVACY COMPLAINTS

Privacy complaints shall be handled in accordance with:

• HomeEmployNG Privacy Policy;

• Applicable data protection laws.

Privacy complaints may involve:

• Data access requests;

• Data correction requests;

• Data deletion requests;

• Alleged unauthorised disclosures.

Privacy complaints may be directed to:

privacy@homeemployng.com

215. SECURITY COMPLAINTS

Security-related complaints may involve:

• Unauthorised access;

• Fraud attempts;

• Security vulnerabilities;

• Account compromise.

Security complaints should be directed to:

security@homeemployng.com

216. BILLING DISPUTES

Billing disputes may involve:

• Subscription Fees;

• Registration Fees;

• Agency Fees;

• Placement Fees;

• Refund requests.

Billing disputes should be directed to:

billing@homeemployng.com

217. EMPLOYMENT DISPUTES

HomeEmployNG is not a party to employment contracts between Employers and Employees.

Disputes relating to:

• Employment conditions;

• Wages;

• Termination;

• Workplace conduct;

should ordinarily be resolved between the Employer and Employee.

HomeEmployNG may provide reasonable assistance where appropriate but does not assume responsibility for employment disputes.

218. FRAUD REPORTING

Users who suspect:

• Fraud;

• Identity theft;

• Forged documentation;

• Fee circumvention;

• Misrepresentation;

should report such matters immediately.

Reports may be submitted to:

compliance@homeemployng.com

219. MEDIATION

Where disputes cannot be resolved through internal complaint procedures, the parties are encouraged to participate in mediation.

Mediation may be conducted:

• Virtually; or

• In Lagos State, Nigeria.

Unless otherwise agreed, each party shall bear its own costs.

220. EXTERNAL DISPUTE RESOLUTION

Nothing in this Policy prevents a User from:

• Seeking legal advice;

• Reporting matters to regulators;

• Exercising rights available under applicable law.

221. REGULATORY COMPLAINTS

Depending on the nature of the issue, Users may have rights to submit complaints to relevant regulatory authorities including:

• Nigeria Data Protection Commission (NDPC);

• Federal Competition and Consumer Protection Commission (FCCPC);

• Law enforcement authorities;

• Other competent regulators.

222. RECORD RETENTION

Complaint records shall be retained in accordance with the HomeEmployNG Data Retention & Deletion Policy.

223. ABUSE OF THE COMPLAINTS PROCESS

Users shall not:

• Submit knowingly false complaints;

• Submit malicious complaints;

• Harass other parties through repeated complaints;

• Abuse the dispute resolution process.

HomeEmployNG may take appropriate action where abuse is identified.

224. CHANGES TO THIS POLICY

HomeEmployNG may revise this Policy periodically. Updated versions shall become effective upon publication unless otherwise stated. Continued use of the Platform constitutes acceptance of revised versions.

225. CONTACT INFORMATION

Complaints Resolution Team

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Complaints: complaints@homeemployng.com

Appeals: appeals@homeemployng.com

Privacy: privacy@homeemployng.com

Security: security@homeemployng.com

Billing: billing@homeemployng.com

Support: support@homeemployng.com

226. ACCEPTANCE

By accessing or using HomeEmployNG services, Users acknowledge that complaints and disputes may be handled in accordance with this Policy.